Michael McGaskey

Managed 30-40 employees daily at the Valero Refinery in Port Arthur Tx.

• Assisted in organizing and overseeing assignments to drive operational excellence.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Defined clear targets and objectives and communicated to other team members.
• Controlled costs to keep business operating within budget and increase profits.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Maintained professional, organized, and safe environment for employees.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Managed and motivated employees to be productive and engaged in work.
• Onboarded new employees with training and new hire documentation.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Monitored project progress, identified risks and took corrective action as needed

• Maintained schedule and service calls outs.
• Covid-19 response and clean up
• Environmental and Commerical spill and clean-up response
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Defined clear targets and objectives and communicated to other team members.
• Developed detailed plans based on broad guidance and direction.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Led team of up to 15 service technicians in field activities.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Established team priorities, maintained schedules and monitored performance.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Acted as a team leader in group projects, delegating tasks and providing feedback
• Self-motivated, with a strong sense of personal responsibility
• Worked effectively in fast-paced environments

• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Developed and maintained relationships with external vendors and suppliers.
• Analyzed and reported on key performance metrics to senior management.
• Interacted well with customers to build connections and nurture relationships.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Reported issues to higher management with great detail.
• Managed 100-150 employees.

Managed the daily operations at the Covestro Chemical Plant and Exxon-Mobile both in Baytown, Tx

• Assisted in organizing and overseeing assignments to drive operational excellence.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Defined clear targets and objectives and communicated to other team members.
• Controlled costs to keep business operating within budget and increase profits.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Maintained professional, organized, and safe environment for employees.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Managed and motivated employees to be productive and engaged in work.
• Onboarded new employees with training and new hire documentation.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Adhered to safety protocols and policies to reduce workplace hazards.
• Cleaned customer equipment using various hydroblasting equipment and methods
• Responded quickly to emergency maintenance requests for timely support.
• Operated hand tools and high pressure equipment according to company safety procedures.
• Worked with diverse types of weather and ground conditions.
• Established positive customer relationships by providing punctual, effective solutions.
• Managed maintenance activities, supervised staff and inspected equipment.
• Discussed and recommended cleaning options with customers and explained costs involved.
• Followed safety procedures to avoid injuries in field.
• Introduced new technologies and equipment.
• Attended workshops and team meetings to maximize technical knowledge.
• Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing various high pressure jobs.
• Tended to high pressure equipment and trucks, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
• Tested systems, noting issues and completing preventive maintenance.
• Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
• Performed quality assurance tasks to promote accuracy and minimize mistakes.
• Provided on-the-job training to newly hired workers and team members.
• Worked outside in all weather conditions.
• Operated technical and mechanical equipment and adjusted machine settings according to work cycles.