Michael McGillin
GLENOLDEN
Summary
Professional with comprehensive experience in agile methodologies and team facilitation. Skilled in guiding teams through agile practices, fostering collaboration, and driving successful project outcomes. Adept at adapting to changing requirements, resolving conflicts, and ensuring continuous improvement. Recognized for strong leadership, effective communication, and problem-solving abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Scrum Master
Power Home Remodeling
11.2022 - Current
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Implemented continuous improvement initiatives through regular retrospective meetings with the team.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
Warranty Service Agent
Power Home Remodeling
07.2019 - Current
- Developed estimates by costing materials, supplies and labor
- Trained new personnel regarding company operations, policies and services
- Entered orders into Nitro computer database system
- Resolved high level of warranty claims
- Developed documentation and logs of implemented solutions and generated and submitted reports
- Provided exceptional client support, resolved disputes, and improved internal operations
Talent Acquisition Specialist
Power Home Remodeling
07.2018 - 07.2019
- Acted as a brand ambassador to educate candidates on culture, career growth, benefits and advantages of working for the company
- Developed and maintained strong working relationships with executives, HR team and hiring managers to foster partnerships that produced consistent results
- Leveraged employee referrals, direct sourcing, internet applications and recruitment agencies to source candidates for positions
- Conducted compensation conversations with human resources and hiring managers to foster internal and external equity
Pre Install Inspection Coordinator
Power Home Remodeling
07.2016 - 07.2018
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
- Coordinated project workflows for departments
Customer Care Representative
Power Home Remodeling
05.2014 - 07.2016
- Resolved concerns with products or services to help with retention and drive sales
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Eliminated inefficiencies by educating and training new employees on best practices and customer care procedures
- Coordinated timely responses to online customer communication
- Assisted call-in customers with questions and orders
Inside Sales Representative
Power Home Remodeling
03.2013 - 04.2014
- Completed110 daily outbound cold calls with an average customer conversion rate of20%
- Determined needs, delivered solutions, and overcame objections through consultative selling techniques
- Exceeded targeted sales goals by10%
Sales Representative
Cellular Sales of Knoxville
08.2011 - 03.2013
- Implemented brand marketing and sales campaigns
- Retained excellent client satisfaction ratings through outstanding service delivery
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow
- Organized sales paperwork, presented proposals and finalized contracts
- Trained and mentored new sales representatives
Education
Associate of Arts - Golf Course Management
University of Central Florida
Orlando, Florida07.2007
Skills
- Project Management
- Project Pipeline Management
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Construction Management
- Team building and leadership
- Negotiations and Customer Relations
- Agile metrics tracking
- Agile coaching
- Sprint planning
Certification
Certified ScrumMaster-Scrum Inc
Timeline
Scrum Master
Power Home Remodeling
11.2022 - Current
Warranty Service Agent
Power Home Remodeling
07.2019 - Current
Talent Acquisition Specialist
Power Home Remodeling
07.2018 - 07.2019
Pre Install Inspection Coordinator
Power Home Remodeling
07.2016 - 07.2018
Customer Care Representative
Power Home Remodeling
05.2014 - 07.2016
Inside Sales Representative
Power Home Remodeling
03.2013 - 04.2014
Sales Representative
Cellular Sales of Knoxville
08.2011 - 03.2013
Certified ScrumMaster-Scrum Inc
Associate of Arts - Golf Course Management
University of Central Florida
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