Michael McGovern
Goleta,CA
Summary
Driven professional with a proven track record at Torrey Pines Club Corporation, excelling in customer service and technical aptitude. Demonstrated ability to streamline operations for efficiency, significantly enhancing guest experiences at high-profile events. Skilled in course knowledge and teamwork, adept at fostering positive relationships and ensuring safety and satisfaction.
Overview
3
3
years of professional experience
Work History
Outside Services
Torrey Pines Club Corporation
09.2022 - 06.2023
- Performed customer and physical based service at the driving range such as: driving ball picker, cleaning balls, fixing ball cleaning and dispensing machines, customer service, grass and bunker care of putting green and chipping area
- Worked shuttle shift: taking care of customers as they entered and driving them and their luggage wherever they needed.
- Worked cart barn: performed routine cart barn duties as well as cleaned customers clubs and interacted with them to enhance their experience.
- Adapted to fluctuating demands throughout the day, remaining flexible in order to provide exceptional service during peak times.
- Experience working in special events and golf tournaments like The Farmers Insurance Open and many others private events.
- Maintained good relationships with course members and patrons.
- Streamlined outside service operations for increased efficiency and improved guest experience.
- Maintained open communication with pro shop staff to address any concerns or special requests from guests promptly.
- Prioritized safety by enforcing club policies regarding cart usage, dress code, and proper conduct on the premises.
Busser
105 Noshery
09.2020 - 06.2021
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Bar-backed as well as any other positions needed while maintaining bussing duties.
- Greeted guests as they came in and helped customers with any questions they had.
Education
Associate of Science - Communications
Santa Barbara City College
Santa Barbara, CA12.2024
Skills
- Driving range service
- Shuttle service
- Cart-barn
- Strong teamwork
- Technical aptitude
- Professionalism and Work Ethic
Timeline
Outside Services
Torrey Pines Club Corporation
09.2022 - 06.2023
Busser
105 Noshery
09.2020 - 06.2021
Associate of Science - Communications
Santa Barbara City College
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