Summary
Overview
Work History
Education
Skills
Timeline
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michael mcgovern

THOUSAND OAKS,California

Summary

With a background in analyzing service call issues and providing effective solutions, I am a dedicated professional committed to delivering exceptional customer support. Possessing a pleasant and engaging personality, I excel in fostering strong customer relationships to ensure their satisfaction and loyalty. Utilizing my exceptional diagnostic skills, I am adept at swiftly identifying and resolving problems, minimizing downtime and enhancing the overall customer experience.

Overview

28
28
years of professional experience

Work History

Technician, Field and Remote

Advanced Business Innovations
11.2019 - Current
  • Setup and Migrate Windows Servers w/Active Directory
  • Configure Watchguard/Sonicwall Firewalls
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Tested systems, noting issues and completing preventive maintenance.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Setup remote users via VPN
  • Setup and Migrate Exchange to Office 365 email services/Azure
  • VM migrations; Physical to Virtual - Hyper V and VMware
  • Install, Setup and Manage Allworx/3CX VOIP phone systems
  • SIP Cutovers with multiple providers
  • Setup and configure Backup Systems
  • Answer incoming calls from end users with questions and/or issues
  • Install, manage, configure multiple security systems in including NUUO, HikVision, Nuvico
  • Extensive knowledge in low voltage wiring, codes, and protocol
  • Wifi management – Ruckus, Meraki, Watchguard, Ubiquiti
  • Multiple Camera installation/installation/integration and upkeep.

Operations Manager/Sales/Support/Technician

Omnidata Corporation
01.2000 - 11.2019
  • Onboarding and client relations
  • Sales/Procurement
  • Technical Support Supervisor
  • Help Desk Support Supervisor
  • Field Tech
  • On site installations: Servers, Workstations, Cisco Switches, Camera Systems
  • Covered locations from central CA to southern CA
  • Steadfast knowledge of all Microsoft products and Mac OS.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.

Technical writer/Project manager

SDR/NIC
07.1996 - 01.2000
  • Composed all help manuals for PAC software for Secretary of State office in Missouri, Michigan and California
  • Managed all Political Action Committee software deployments in multiple states for 2 years.
  • Followed company policies and editorial guidelines to craft thorough, well-written content.
  • Developed detailed technical documents and user guides for technical products.

Education

B.A. - English

Cal Poly State University
San Luis Obispo, CA

Skills

  • Excellent client relationship skills
  • Excellent Management Skills
  • Intuitive Knowledge and ability to problem-solve
  • Technical Writing
  • Copy Writing/Editing
  • System Installation
  • Operations Monitoring
  • Documentation And Reporting
  • Installation and Repair
  • Software configuration
  • Program Support
  • Project Management
  • Mechanical Knowledge
  • System diagnostics
  • Preventive Maintenance
  • Network Administration
  • Hardware Installation
  • Work Planning and Prioritization

Timeline

Technician, Field and Remote

Advanced Business Innovations
11.2019 - Current

Operations Manager/Sales/Support/Technician

Omnidata Corporation
01.2000 - 11.2019

Technical writer/Project manager

SDR/NIC
07.1996 - 01.2000

B.A. - English

Cal Poly State University

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