Michael McGowan

ZipRecruiter | Jan 2017 – Present
Top-tier Account Manager | 6-Time Promoted | SMB & Mid-Market Client Strategist

• Manage a portfolio of 180+ SMB and mid-sized clients across the U.S. and Canada, serving as a strategic advisor to improve hiring outcomes and drive subscription revenue growth.
• Led the company in total transactions for 2023, with over $4.2M in lifetime revenue contribution and a lifetime quota attainment of 110%.
• Conduct in-depth business needs assessments to align hiring strategies with organizational goals and timelines.
• Deliver tailored, data-backed recruitment solutions that result in high-impact upsell opportunities and long-term client retention.
• Execute competitive intelligence analysis to inform campaign strategies, pricing guidance, and long-term planning for recruitment budgets.
• Collaborate cross-functionally with product, analytics, and customer success teams to optimize job campaign performance and exceed retention benchmarks.
• Provide training, onboarding, and consultative support to client stakeholders, positioning ZipRecruiter as an essential recruitment partner.
• Make 40–70 outbound calls daily with 2.5–3 hours of talk time, ensuring consistent client engagement and proactive campaign management.
• Recognized with six promotions over eight years, reaching the highest level of Account Management within the organization.
• Maintain a solutions-first, high-activity mindset that balances performance metrics with genuine client partnership, even in economically conservative markets.

Go Financial Corp. (sub. of DriveTime) | June 2016 – December 2017
Business Development Representative | B2B & B2C

Was responsible for the

• Simultaneous management several key accounts while also establishing and maintaining general quality assurance
• Optimum customer satisfaction, improving the overall brand impression.
• Provided financial options to franchises automotive dealerships and independent automotive dealerships nationwide.
• Oversaw coaching/training support with partners on how to use state-of-the-art finance portal to streamline the loan process.
• Collaborated with outside lead-generators to promote maximum dealership satisfaction and promote referral revenue.
• Established and maintained long-term relationships with account management personnel, operations specialists, and verification specialists to provide a seamless loan activation process for dealerships.
• Managed a portfolio of 160+ independent/franchise dealerships, used to drive applications and utilization.
• Distinction of being the consistent top-performer among a peer group of 18-20+ business development employees.
• Recognized and appreciated for exceeding the proposed lead conversion quota by 20%+ each month.
• Collaborated cross-functionally with key stakeholders to successfully launch a new B2C insurance offering, contributing to product development, go-to-market strategy, and the creation of high-converting sales scripts.