Michael McGrain
Portland
Summary
Dynamic Distribution Manager with a proven track record at Smith Brothers Farm, excelling in supply chain optimization, employee hiring, training and retention, and operational excellence. A detailed-orientated leader who puts his employees and customers first while achieving company based goals.
Overview
20
20
years of professional experience
Work History
Distribution Manager
Smith Brothers Farm
Portland, OR
07.2020 - Current
- Streamlined distribution processes to enhance efficiency and reduce delays.
- Led team in implementing inventory management systems for improved tracking accuracy.
- Developed training programs for staff to optimize operational performance and safety compliance.
- Coordinated logistics efforts with suppliers to ensure timely product availability and delivery
- Screened, interviewed and trained all new hires in both the home delivery and DSD wholesale divisions
- Coordinated logistics efforts with suppliers to ensure timely product availability and delivery.
- Responsible for all payroll duties for 18 employees
- Managed vendor relationships to negotiate favorable terms and improve service quality.
- Oversaw scheduling of deliveries, ensuring alignment with production timelines and customer demands.
- Responsible for daily records of fleet properties
Assistant Service Manager
Northwest Jeep Chrysler Dodge Ram
Beaverton, OR
09.2005 - 04.2020
- Oversaw daily service operations to ensure high-quality customer experiences.
- Trained and mentored junior service staff on best practices and operational procedures.
- Implemented process improvements that enhanced service efficiency and reduced turnaround times.
- Coordinated scheduling for service appointments, optimizing technician workloads and resource allocation.
- Worked directly with the GM to ensure all new hires were properly trained to fulfill all necessary job responsibilities
- Interviewed and trained all prospective technicians and service advisors
- Developed and maintained strong relationships with customers to promote loyalty and repeat business.
- Managed inventory control for parts and supplies, ensuring availability for timely repairs.
- Collaborated with management on budgeting and forecasting for service department needs.
- Met with customers to discuss service needs and offer available solutions.
Education
Bachelor of Arts - History
University of San Diego
San Diego06-2005
Skills
- Operational excellence
- Customer needs assessment
- Supply chain management
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management
- Team building
- Supply chain optimization
- Warehouse management
- Quality management
Timeline
Distribution Manager
Smith Brothers Farm
07.2020 - Current
Assistant Service Manager
Northwest Jeep Chrysler Dodge Ram
09.2005 - 04.2020
Bachelor of Arts - History
University of San Diego