Michael McGrain
Portland
Summary
Dynamic Distribution Manager with a proven track record at Smith Brothers Farm, excelling in supply chain optimization, employee hiring, training and retention, and operational excellence. A detailed-orientated leader who puts his employees and customers first while achieving company based goals.
Overview
20
20
years of professional experience
Work History
Distribution Manager
Smith Brothers Farm
07.2020 - Current
- Streamlined distribution processes to enhance efficiency and reduce delays.
- Led team in implementing inventory management systems for improved tracking accuracy.
- Developed training programs for staff to optimize operational performance and safety compliance.
- Coordinated logistics efforts with suppliers to ensure timely product availability and delivery
- Screened, interviewed and trained all new hires in both the home delivery and DSD wholesale divisions
- Coordinated logistics efforts with suppliers to ensure timely product availability and delivery.
- Responsible for all payroll duties for 18 employees
- Managed vendor relationships to negotiate favorable terms and improve service quality.
- Oversaw scheduling of deliveries, ensuring alignment with production timelines and customer demands.
- Responsible for daily records of fleet properties
Assistant Service Manager
Northwest Jeep Chrysler Dodge Ram
09.2005 - 04.2020
- Oversaw daily service operations to ensure high-quality customer experiences.
- Trained and mentored junior service staff on best practices and operational procedures.
- Implemented process improvements that enhanced service efficiency and reduced turnaround times.
- Coordinated scheduling for service appointments, optimizing technician workloads and resource allocation.
- Worked directly with the GM to ensure all new hires were properly trained to fulfill all necessary job responsibilities
- Interviewed and trained all prospective technicians and service advisors
- Developed and maintained strong relationships with customers to promote loyalty and repeat business.
- Managed inventory control for parts and supplies, ensuring availability for timely repairs.
- Collaborated with management on budgeting and forecasting for service department needs.
- Met with customers to discuss service needs and offer available solutions.
Education
Bachelor of Arts - History
University of San Diego
San Diego06-2005
Skills
- Operational excellence
- Customer needs assessment
- Supply chain management
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management
- Team building
- Supply chain optimization
- Warehouse management
- Quality management
Timeline
Distribution Manager
Smith Brothers Farm
07.2020 - Current
Assistant Service Manager
Northwest Jeep Chrysler Dodge Ram
09.2005 - 04.2020
Bachelor of Arts - History
University of San Diego
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