Michael McGrath
Sr. Account Executive
Austin,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of post-secondary education
6
6
years of professional experience
Work History
Carrier Sales Representative
Echo Global Logistics
Chicago, IL
09.2015 - Current
Maintains routine communication with customers to assess overall satisfaction and promote new opportunities
Incorporates new accounts who flourish from small to scale demonstrating high quality service
Swiftly resolves barriers in fast paced environments to avoid major problems, delays, and loss in revenue
Collaborates with existing and potential customers to exceed their needs and propose optimal solutions
Successfully closed over 6,000 deals satisfying requirements for roughly 250 companies
Provide mentorship to entry-level employees and interns
Education
Bachelor of Science - Biological Science
09.2010 - 07.2015
Skills
Account development
Timeline
Carrier Sales Representative - Echo Global Logistics
09.2015 - Current
Michigan State University - Bachelor of Science, Biological Science
09.2010 - 07.2015
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