Overview
Work History
Timeline
Hi, I’m

Michael McGrath

Worcester,MA
Michael McGrath

Overview

13
years of professional experience

Work History

Keolis Commuter Services
Boston

Train Conductor
07.2015 - Current

Job overview

  • Coordinate train operations, ensuring timely departures and arrivals, enhancing commuter satisfaction
  • Detail-oriented with a keen ability to analyze tasks, ensuring efficient and accurate completion of assignments
  • Streamline operational processes, reducing delays by 15% and improving overall efficiency
  • Facilitate communication between crew members to ensure seamless train operations and exceptional commuter service
  • Implement safety protocols, achieving a 20% reduction in operational incidents
  • Monitor train schedules meticulously, ensuring adherence to strict timelines and boosting reliability
  • Utilize scheduling and reporting software to enhance coordination, resulting in improved punctuality and customer satisfaction
  • Awarded "Keolis Heroes on the Rail" Jun 2018

Old Colony YMCA
Taunton, Middleboro, Plymouth branches

Assistant Camp Director/Program Coordinator
09.2011 - 07.2015

Job overview

  • Coordinated camp programs, enhancing participant engagement and satisfaction through diverse activities
  • Led a team of over 60 staff, ensuring smooth operations and high safety standards
  • Developed and implemented new programs, resulting in increased camp/program enrollment and retention rates
  • Managed budget and resources efficiently, achieving cost savings while maintaining program quality
  • Facilitated team-building exercises, boosting staff collaboration and morale, resulting in a 20% increase in efficiency
  • Oversaw logistical planning for camp events, ensuring timely execution and adherence to high safety standards
  • Cultivated strong relationships with parents and community partners, enhancing brand visibility and support
  • Introduced digital registration processes, streamlining participant enrollment and reducing administrative workload
  • Fostered a cohesive team environment, enhancing staff collaboration and morale with targeted team-building initiatives
  • Analyzed program performance data, implementing strategic improvements that led to a 15% rise in participant satisfaction
  • YMCA 101 award "For Always Giving 101%" Jan 2014
  • YMCA Program Excellence Award August 2013

Timeline

Train Conductor

Keolis Commuter Services
07.2015 - Current

Assistant Camp Director/Program Coordinator

Old Colony YMCA
09.2011 - 07.2015
Michael McGrath