Hi, I’m
Michael McGrath
Worcester,MA
Overview
13
years of professional experience
Work History
Keolis Commuter ServicesBoston
Train Conductor
07.2015 - Current
Job overview
- Coordinate train operations, ensuring timely departures and arrivals, enhancing commuter satisfaction
- Detail-oriented with a keen ability to analyze tasks, ensuring efficient and accurate completion of assignments
- Streamline operational processes, reducing delays by 15% and improving overall efficiency
- Facilitate communication between crew members to ensure seamless train operations and exceptional commuter service
- Implement safety protocols, achieving a 20% reduction in operational incidents
- Monitor train schedules meticulously, ensuring adherence to strict timelines and boosting reliability
- Utilize scheduling and reporting software to enhance coordination, resulting in improved punctuality and customer satisfaction
- Awarded "Keolis Heroes on the Rail" Jun 2018
Old Colony YMCATaunton, Middleboro, Plymouth branches
Assistant Camp Director/Program Coordinator
09.2011 - 07.2015
Job overview
- Coordinated camp programs, enhancing participant engagement and satisfaction through diverse activities
- Led a team of over 60 staff, ensuring smooth operations and high safety standards
- Developed and implemented new programs, resulting in increased camp/program enrollment and retention rates
- Managed budget and resources efficiently, achieving cost savings while maintaining program quality
- Facilitated team-building exercises, boosting staff collaboration and morale, resulting in a 20% increase in efficiency
- Oversaw logistical planning for camp events, ensuring timely execution and adherence to high safety standards
- Cultivated strong relationships with parents and community partners, enhancing brand visibility and support
- Introduced digital registration processes, streamlining participant enrollment and reducing administrative workload
- Fostered a cohesive team environment, enhancing staff collaboration and morale with targeted team-building initiatives
- Analyzed program performance data, implementing strategic improvements that led to a 15% rise in participant satisfaction
- YMCA 101 award "For Always Giving 101%" Jan 2014
- YMCA Program Excellence Award August 2013
Timeline
Train Conductor
Keolis Commuter Services
07.2015 - Current
Assistant Camp Director/Program Coordinator
Old Colony YMCA
09.2011 - 07.2015