Michael McGrath
Oxford
Summary
Dynamic Operations Manager with a proven track record at Amazon, excelling in team leadership and operational efficiency. Expert in KPI tracking and process improvements, driving accountability and performance. Recognized for fostering a positive work environment and implementing Lean initiatives, resulting in significant cost reductions and enhanced productivity.
Overview
23
23
years of professional experience
Work History
Operations Manager
Amazon
North East, MD
01.2021 - 05.2025
- Supervised and developed teams of Area managers and associates, fostering a positive work environment.
- Implemented Lean initiatives and process improvements, enhancing operational efficiency and reducing costs.
- Monitored key performance indicators (KPIs) to ensure operations consistently met or exceeded targets.
- Collaborated with finance, safety, and IT departments to align operations.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unsafe or ineffective practices.
Area Manager
Amazon
North East, MD
07.2019 - 01.2021
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring the timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Operations Supervisor
Kohl's Ecommerce
Edgewood, MD
08.2014 - 07.2019
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Operations Supervisor
Martin Brower
Coatesville, PA
07.2012 - 08.2014
- Supervised a high-performing team in a technology-driven food distribution warehouse for McDonald's.
- Planned and scheduled manpower and equipment to optimize productivity and employee morale.
- Ensured adherence to quality standards and safety protocols for an increase in operational efficiency.
- Fostered a collaborative environment that encouraged employee involvement.
Operations Assistant
Martin Brower
Coatesville, PA
08.2009 - 07.2012
- Solved problems in a timely and effective manner, ensuring customer satisfaction.
- Provided administrative support with accurate document preparation and data entry.
- Collaborated with other departments to foster the smooth operation of daily processes.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
Route Sales Representative
Herr Foods Inc.
Nottingham, PA
09.2006 - 03.2008
- Delivered top customer satisfaction, reviewing feedback closely, and addressing the needs and requests of account holders.
- Maximized sales through effective territory management and strategic route planning.
- Maintained accurate inventory records, ensuring sufficient product availability for customers.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Collaborated with customers to identify needs and provided catered solutions
- Boosted revenues by upselling and cross-selling products to new and established customers.
Warehouse Worker
Walgreens
Newark, DE
12.2001 - 09.2006
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Education
Business Administration And Management
06-2015
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- KPI tracking
- Work flow planning
- Performance reporting
Timeline
Operations Manager - Amazon
01.2021 - 05.2025
Area Manager - Amazon
07.2019 - 01.2021
Operations Supervisor - Kohl's Ecommerce
08.2014 - 07.2019
Operations Supervisor - Martin Brower
07.2012 - 08.2014
Operations Assistant - Martin Brower
08.2009 - 07.2012
Route Sales Representative - Herr Foods Inc.
09.2006 - 03.2008
Warehouse Worker - Walgreens
12.2001 - 09.2006
Walden University - , Business Administration And Management