Summary
Overview
Work History
Education
Skills
Timeline

Michael McGrath

Oxford

Summary

Dynamic Operations Manager with a proven track record at Amazon, excelling in team leadership and operational efficiency. Expert in KPI tracking and process improvements, driving accountability and performance. Recognized for fostering a positive work environment and implementing Lean initiatives, resulting in significant cost reductions and enhanced productivity.

Overview

23
23
years of professional experience

Work History

Operations Manager

Amazon
01.2021 - 05.2025
  • Supervised and developed teams of Area managers and associates, fostering a positive work environment.
  • Implemented Lean initiatives and process improvements, enhancing operational efficiency and reducing costs.
  • Monitored key performance indicators (KPIs) to ensure operations consistently met or exceeded targets.
  • Collaborated with finance, safety, and IT departments to align operations.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.


  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.


  • Analyzed and reported on key performance metrics to senior management.


  • Identified and resolved unsafe or ineffective practices.

Area Manager

Amazon
07.2019 - 01.2021
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring the timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.

Operations Supervisor

Kohl's Ecommerce
08.2014 - 07.2019
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.

Operations Supervisor

Martin Brower
07.2012 - 08.2014
  • Supervised a high-performing team in a technology-driven food distribution warehouse for McDonald's.
  • Planned and scheduled manpower and equipment to optimize productivity and employee morale.
  • Ensured adherence to quality standards and safety protocols for an increase in operational efficiency.
  • Fostered a collaborative environment that encouraged employee involvement.

Operations Assistant

Martin Brower
08.2009 - 07.2012
  • Solved problems in a timely and effective manner, ensuring customer satisfaction.
  • Provided administrative support with accurate document preparation and data entry.
  • Collaborated with other departments to foster the smooth operation of daily processes.
  • Managed day-to-day department operations with effective workflow coordination.
  • Assisted operations manager with planning of routine operations and special projects.


Route Sales Representative

Herr Foods Inc.
09.2006 - 03.2008
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing the needs and requests of account holders.
  • Maximized sales through effective territory management and strategic route planning.
  • Maintained accurate inventory records, ensuring sufficient product availability for customers.
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Collaborated with customers to identify needs and provided catered solutions
  • Boosted revenues by upselling and cross-selling products to new and established customers.

Warehouse Worker

Walgreens
12.2001 - 09.2006
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.

Education

Business Administration And Management

Walden University, Minneapolis, MN
06-2015

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operational efficiency
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • KPI tracking
  • Work flow planning
  • Performance reporting

Timeline

Operations Manager - Amazon
01.2021 - 05.2025
Area Manager - Amazon
07.2019 - 01.2021
Operations Supervisor - Kohl's Ecommerce
08.2014 - 07.2019
Operations Supervisor - Martin Brower
07.2012 - 08.2014
Operations Assistant - Martin Brower
08.2009 - 07.2012
Route Sales Representative - Herr Foods Inc.
09.2006 - 03.2008
Warehouse Worker - Walgreens
12.2001 - 09.2006
Walden University - , Business Administration And Management

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Michael McGrath