Michael McGraw
San Antonio,TX
Summary
Proactive professional with a versatile background in security and customer service. Known for attention to detail and a commitment to learning.
Overview
9
9
years of professional experience
Work History
Security Officer
Smith Protective Services
San Antonio, TX
10.2023 - Current
- Facilitated guest check-in procedures at gated community.
- Answer calls from residents and manage guests lists
- Monitored camera feeds to ensure security and detect any suspicious behavior.
Customer Service Representative
Phone IQ
San Antonio, TX
06.2023 - 10.2023
- Guided customers through the onboarding process for new work phone service to enhance communication efficiency.
- Provided technical support by answering software-related questions and troubleshooting system problems.
- Collaborated with team members to streamline processes, reducing response times and improving efficiency.
Security Officer
Allied Universal Security Services
San Antonio, TX
08.2021 - 06.2023
- Facilitated entry procedures for visitors accessing gated community.
- Monitored camera feeds to ensure safety and security by detecting any suspicious behavior.
- Responded to phone inquiries from residents to provide assistance and information. Managed guest lists for residents.
Bellhop
Wyndham Hotel
San Antonio, TX
05.2017 - 03.2020
- Delivered exceptional customer service and assistance to guests during check-in and check-out processes.
- Managed luggage transport and storage efficiently, ensuring guest satisfaction and safety of belongings.
- Coordinated with housekeeping and front desk staff to address guest requests promptly.
- Assisted in maintaining lobby cleanliness and organization, enhancing overall guest experience.
Education
High School Diploma -
Higgs Carter King
San Antonio, TX06-2012
Skills
- Collaborative team member
- Detail oriented
- Teachable and willing to learn
Timeline
Security Officer
Smith Protective Services
10.2023 - Current
Customer Service Representative
Phone IQ
06.2023 - 10.2023
Security Officer
Allied Universal Security Services
08.2021 - 06.2023
Bellhop
Wyndham Hotel
05.2017 - 03.2020
High School Diploma -
Higgs Carter King