Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael McGraw

San Antonio,TX

Summary

Proactive professional with a versatile background in security and customer service. Known for attention to detail and a commitment to learning.

Overview

9
9
years of professional experience

Work History

Security Officer

Smith Protective Services
San Antonio, TX
10.2023 - Current
  • Facilitated guest check-in procedures at gated community.
  • Answer calls from residents and manage guests lists
  • Monitored camera feeds to ensure security and detect any suspicious behavior.

Customer Service Representative

Phone IQ
San Antonio, TX
06.2023 - 10.2023
  • Guided customers through the onboarding process for new work phone service to enhance communication efficiency.
  • Provided technical support by answering software-related questions and troubleshooting system problems.
  • Collaborated with team members to streamline processes, reducing response times and improving efficiency.

Security Officer

Allied Universal Security Services
San Antonio, TX
08.2021 - 06.2023
  • Facilitated entry procedures for visitors accessing gated community.
  • Monitored camera feeds to ensure safety and security by detecting any suspicious behavior.
  • Responded to phone inquiries from residents to provide assistance and information. Managed guest lists for residents.

Bellhop

Wyndham Hotel
San Antonio, TX
05.2017 - 03.2020
  • Delivered exceptional customer service and assistance to guests during check-in and check-out processes.
  • Managed luggage transport and storage efficiently, ensuring guest satisfaction and safety of belongings.
  • Coordinated with housekeeping and front desk staff to address guest requests promptly.
  • Assisted in maintaining lobby cleanliness and organization, enhancing overall guest experience.

Education

High School Diploma -

Higgs Carter King
San Antonio, TX
06-2012

Skills

  • Collaborative team member
  • Detail oriented
  • Teachable and willing to learn

Timeline

Security Officer

Smith Protective Services
10.2023 - Current

Customer Service Representative

Phone IQ
06.2023 - 10.2023

Security Officer

Allied Universal Security Services
08.2021 - 06.2023

Bellhop

Wyndham Hotel
05.2017 - 03.2020

High School Diploma -

Higgs Carter King
Michael McGraw