Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michael McGrew

Buckhannon,WV

Summary

Seasoned Sales professional with many years of dealing complex issues. The ability to make it simple for my customers. Always reaching goals and maintaining the highest level of professionalism.

Overview

2025
2025
years of professional experience

Work History

Sales Associate

Performance Chevrolet Buick
Weston, WV
03.2020 - Current
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Developed promotional strategies to increase sales volume.
  • Attended weekly team meetings to review performance goals and objectives.
  • Top sales person for 3 1/2 years
  • Worked to develope a new location for the dealership, and maintained all levels of business.

Sales Associate

Jenkins Ford
Buckhannon, WV
02.2018 - 05.2020
  • All duties of the store Sales Person.
  • Check in inventory
  • Close deals

  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Upsold additional items based on customer interests and needs.
  • Attended weekly team meetings to review performance goals and objectives.
  • Conducted product demonstrations to highlight features and benefits.
  • Placed special orders or called other stores to find desired items.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.

General Manager

Prestige Housing
Jane Lew, WV
06.2003 - 01.2017
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Trained employees on duties, policies and procedures.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Mitigated business risks by working closely with staff members and assessing performance.

Regional Training Manager

Fleetwood Homes
Buckhannon, WV
08.1998 - 05.2002
  • Developed and implemented regional training programs to ensure consistency in teaching methods.
  • Organized and conducted workshops, seminars, and presentations for staff members on a variety of topics.
  • Conducted needs assessments to identify gaps in employee knowledge and skills.
  • Created detailed reports of regional training activities for review by the Director of Training.
  • Provided individual guidance and support to new trainees during onboarding process.
  • Collaborated with team leaders to develop customized training plans that met their specific needs.
  • Managed the budget for regional training initiatives, including tracking expenses and negotiating contracts with vendors.
  • Coordinated with other departments within the organization to promote cross-functional learning opportunities.
  • Assisted in developing effective methods for measuring the impact of different types of training initiatives.
  • Advised management on strategies for improving employee engagement through targeted learning experiences.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Presented training information via role playing, simulations and team exercises.
  • Designed training modules implementing strategic business practices and organizational behavior training concepts.
  • Delivered training material to diverse audiences of both blue and white-collar professionals.

Insurance Agent

Federated Mutual Insurance
Buckhannon, WV
06.1995 - 07.1998
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Assessed customer risk levels and recommended appropriate coverage options.
  • Conducted research to identify competitive rates and benefits offered by other providers.
  • Provided customers with information regarding plan features, pricing, and availability.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Advised customers on the best ways to minimize risks associated with their assets.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Scheduled meetings with prospective clients to discuss available products and services.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Counseled prospects and policyholders on coverage, limits and regulations.
  • Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.
  • Many clients that were business clients. Many were over a 100K in premiums.

Canadian National Sales Manager

Plumbmaster
Buckhannon, WV
02.1989 - 02.1995
  • Developed and implemented strategies to increase sales revenue.
  • Created monthly reports for regional managers to review performance of each team member.
  • Evaluated customer feedback and identified areas of improvement in the sales process.
  • Negotiated contracts with corporate clients to maximize profitability.
  • Coached team members on building relationships with customers and closing deals.
  • Monitored competitors' activities and adjusted pricing accordingly.
  • Built strong relationships with vendors and suppliers to ensure favorable terms of delivery and payment conditions.
  • Recruited qualified personnel for vacant positions within the sales organization.
  • Gave sales presentations, negotiated contracts and promoted services to customers.
  • Maintained sales volume and selling price by keeping current with supply and demand, changing trends, economic indicators and competitors.
  • Motivated staff to become top sales closers and exceed benchmarks.

Insurance Specialist

Federated Mutual Insurance
Buckhannon, WV

Education

Bachelor of Science - Liberal Arts And General Studies

West Virginia Wesleyan College
Buckhannon, WV

Skills

  • Upselling
  • Client Account Management
  • Contract Preparation
  • Business Development
  • Sales Development
  • Product Sales
  • Customer Needs Assessment
  • Sales Training
  • Exceeds sales goals
  • Sales Goals Attainment
  • Reliable and punctual
  • Negotiation Tactics
  • Sales Forecasting
  • Listening Skills
  • Client Service
  • Verbal/written communication
  • Excellent people skills
  • Teamwork and Collaboration
  • Positive and professional

Accomplishments

  • Master award - given to the top 2 % of salesman. won 4 years in row.
  • Grand Diamond winner for insurance sales.

Timeline

Sales Associate

Performance Chevrolet Buick
03.2020 - Current

Sales Associate

Jenkins Ford
02.2018 - 05.2020

General Manager

Prestige Housing
06.2003 - 01.2017

Regional Training Manager

Fleetwood Homes
08.1998 - 05.2002

Insurance Agent

Federated Mutual Insurance
06.1995 - 07.1998

Canadian National Sales Manager

Plumbmaster
02.1989 - 02.1995

Insurance Specialist

Federated Mutual Insurance

Bachelor of Science - Liberal Arts And General Studies

West Virginia Wesleyan College

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Michael McGrew