Michael McIntire
Atlanta,GA
Summary
Dynamic travel professional with a proven track record at Teplis Travel, excelling in customer service and problem-solving. Spearheaded training initiatives, enhancing team performance and reducing booking errors. Proficient in Travelport GDS and other relevant travel related software. I effectively managed complex travel arrangements while fostering long-term client relationships through exceptional service.
Overview
36
36
years of professional experience
Work History
Lead Corporate Agent/Reservations Supervisor
Teplis Travel
09.2013 - Current
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Facilitated training sessions for new agents, elevating overall team performance.
- Streamlined reservation processes for increased accuracy and reduced booking errors.
- Collaborated with other agents to resolve any issues promptly, maintaining client trust and satisfaction.
- Assisted in training new hires, sharing best practices and ensuring new team members were equipped to provide excellent service to clients.
- Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
- Provided essential information and paperwork to travelers.
- Set up flights, hotels, and ground transportation for individuals and groups.
- Implemented new strategies for better organization of work tasks, leading to increased productivity within the team.
- Booked private jets and arranged car, greeter and support services for VIP travelers.
- Coordinated crisis management efforts during unexpected events or emergencies, minimizing disruption to client travel plans.
- Delivered exceptional customer service by addressing concerns professionally and efficiently, promoting repeat business from satisfied clientele.
- Followed up with customers to increase customer service with travel plans.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
Corporate Travel Consultant
Wright Travel Service
01.2013 - 09.2013
- Booked tickets for air, rail, and ground transportation.
- Saved clients on overall travel costs by finding most affordable ticket and lodging options.
- Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
- Maintained thorough knowledge of industry trends and developments to provide informed guidance to clients navigating a dynamic marketplace.
- Organized details of transportation, schedules for conferences and other meetings for corporate trips.
Center Manager
Regus Business Center
09.2007 - 07.2012
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
- Managed work and performance of more than 3 employees.
- Trained and guided team members to maintain high productivity and performance metrics.
Corporate Travel Consultant
The Travel Desk
11.1989 - 09.2007
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently, fostering long-term client loyalty.
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Arranged travel accommodations for groups, couples and executive clients.
- Dealt with payment processing services for bookings and refunds for clientele.
Education
High School Diploma -
Gar-Field High School
Woodbridge, VANo Degree - Microbiology
University of Redlands
Redlands, CANo Degree - Marketing/Accounting
San Diego State Univeristy
San Diego, CANo Degree - Marketing / Accounting
Georgia State University
Atlanta, GASkills
- Problem-solving skills - Sought creative resolutions to vendor / client issues
- Positive attitude
- Customer service and care - handled escalated client issues
- Problem-solving - ability to perceive and resolve potential issues
- Documenting information - Created training manuals for onboarding new agents as well as for new software roll outs
- Technical support - assisted agents with reservation and ticketing challenges, ensuring that airline and agency policies were properly enforced
- Meeting coordination - assisted in management of groups from 200 to 1000 attendees
- Report creation - Created custom reports per client specifications
- Microsoft office - Proficient in MS Word and competent working knowledge of Excel, Powerpoint
- Meeting arrangements - Sourced air, hotel and ground transportation contracts for meeting clients
- Operations management - Assumed day to day duties of Office Manager when VP Operations was out of office
- Proficient in Travelport/Worldspan GDS
- Working Knowledge of SABRE GDS, Concur Travel
- Proficient in Virtual Card Software - Conferma, CSI Global and GRASP
- Proficient in CVent - have written and managed several event sites
Timeline
Lead Corporate Agent/Reservations Supervisor
Teplis Travel
09.2013 - Current
Corporate Travel Consultant
Wright Travel Service
01.2013 - 09.2013
Center Manager
Regus Business Center
09.2007 - 07.2012
Corporate Travel Consultant
The Travel Desk
11.1989 - 09.2007
High School Diploma -
Gar-Field High School
No Degree - Microbiology
University of Redlands
No Degree - Marketing/Accounting
San Diego State Univeristy
No Degree - Marketing / Accounting
Georgia State University
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