Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quincy Wylie

Philadelphia,PA

Summary

Diligent program support professional well-versed in evaluating behavioral and physical needs of clients in inpatient and outpatient settings. Documenting daily activities and special incidents while effectively managing client needs, assisting with treatment coordination and supporting program operations.

Overview

18
18
years of professional experience

Work History

Behavioral Health Technician

Kirkbride Center
10.2019 - Current
  • Improve patient outcomes by implementing evidence-based behavioral interventions and strategies.
  • Conduct assessments for accurate diagnoses, leading to the development of personalized treatment plans.
  • Facilitate group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
  • Collaborate with interdisciplinary teams to develop comprehensive treatment plans addressing each patient''s unique needs.
  • Provide crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Enhance patient engagement in their treatment plan through active listening and empathetic communication skills.
  • Maintain detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
  • Implement therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
  • Assist patients in developing individualized goals for recovery and provided ongoing support throughout the process.
  • Contribut to continuous quality improvement initiatives within the facility, enhancing overall service delivery and patient satisfaction levels.
  • Adhere to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
  • Mentor new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
  • Deliver compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Establish rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
  • Participat in ongoing professional development opportunities, staying current with industry best practices and emerging trends for the delivery of effective mental health services.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Conduct client rounds to check on residents.
  • Recognize individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Facilitate on-site activities, support groups, and outings for clients.
  • Performe client intake procedures according to internal standards for new admissions.
  • Apply de-escalation and limit-setting techniques to promote patient cooperation.
  • Observe patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Facilitate group therapy sessions to help clients develop coping strategies and social skills.

Mental Health and Substance Abuse Social Worker

Philadelphia Antidrug Antiviolence Network
11.2009 - Current
  • Improve client well-being by conducting comprehensive assessments and developing tailored intervention plans.
  • Enhance community outreach efforts for better service accessibility and increased program enrollment.
  • Provide crisis intervention services for clients experiencing acute mental health or substance abuse issues.
  • Collaborate with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
  • Develop and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
  • Advocate for clients'' rights, navigating complex systems to secure necessary resources and benefits.
  • Implement evidence-based therapeutic interventions for clients struggling with mental health challenges or behavioral concerns.
  • Maintain accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
  • Conduct home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
  • Increase client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
  • Facilitate successful client transitions from residential facilities to independent living situations with appropriate supports in place.
  • Educate families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
  • Evaluate program effectiveness using data-driven approaches, identifying areas of improvement and implementing changes accordingly.
  • Supervise interns or junior staff members, providing direction on best practices in social work and contributing to their professional growth as practitioners.
  • Lead workshops on topics relevant to client populations served, empowering individuals with valuable knowledge and tools for self-advocacy.
  • Contribute to policy development efforts within the organization or broader community context, advocating for systemic change that would benefit clients'' needs more effectively over time.
  • Promote a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
  • Interview clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Update client documentation for accurate, compliant and current records.
  • Advocate for clients to assure respected rights and wishes.
  • Supporte clients and families with empathy and compassion during difficult times.
  • Lead workshops on topics relevant to client populations served, empowering individuals with valuable knowledge and tools for self-advocac.
  • Assist clients with navigating and accessing social services such as housing and medical care.
  • Conduct home visits to assess living environment and facilitate access to necessary resources.

Mental Health Counselor

Hope Rising
06.2009 - 04.2012
  • Improved patient treatment outcomes by conducting thorough assessments and developing customized treatment plans.
  • Enhanced patient engagement through the implementation of group therapy sessions focused on coping strategies and emotional regulation.
  • Collaborated with interdisciplinary team members to provide comprehensive care for patients with mental health disorders.
  • Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
  • Strengthened family support systems by providing psychoeducation and facilitating open communication between patients and their loved ones.
  • Built rapport with diverse client populations, utilizing empathetic listening skills and culturally sensitive therapeutic practices.
  • Developed individualized goal-setting tools to empower patients in taking ownership of their progress towards improved mental health.
  • Maintained detailed documentation of clinical notes, tracking patient progress throughout the course of treatment.
  • Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
  • Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
  • Evaluated client progress using standardized assessment tools, continuously refining treatment plans to address changing needs.
  • Implemented self-care practices for personal wellbeing and modeled healthy coping strategies for clients to emulate in their own lives.
  • Presented case history material to review and discuss with other staff members.
  • Improved outcomes of patients with psychiatric and co-morbid chronic pain conditions.
  • Encouraged patients to discuss experiences in group and individual settings.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.

Customer Service Representative

LA Fitness
03.2006 - 10.2010
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Updated account information to maintain customer records.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Education

Bachelor of Science - Business

Temple University
Philadelphia, PA
05.2001

Skills

  • Conflict Resolution
  • Activity Monitoring
  • Crisis Handling
  • ADL Support
  • Conflict De-Escalation
  • Crisis Intervention
  • Emergency Response
  • Skill-Building Exercises
  • Safety Management
  • Rounds Management
  • Assessment Administration
  • Documentation Skills
  • Patient Observation
  • Incident Reporting
  • Substance Abuse Experience
  • Patient Assessment
  • Group Facilitation
  • Case documentation
  • Trauma-informed care
  • De-escalation strategies
  • Problem-solving abilities
  • Time management
  • Behavior modification techniques
  • Multicultural competence
  • Family support services
  • Suicide prevention
  • Active Listening
  • Microsoft Word
  • First Aid/CPR
  • Data Entry
  • Critical Thinking
  • MS Office

Timeline

Behavioral Health Technician

Kirkbride Center
10.2019 - Current

Mental Health and Substance Abuse Social Worker

Philadelphia Antidrug Antiviolence Network
11.2009 - Current

Mental Health Counselor

Hope Rising
06.2009 - 04.2012

Customer Service Representative

LA Fitness
03.2006 - 10.2010

Bachelor of Science - Business

Temple University

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Quincy Wylie