Michael McIntosh
Bryan,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Sales Representative
City Electric Supply
12.2020 - Current
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Recorded accurate and efficient records in customer database.
- Built relationships with customers and community to promote long term business growth.
- Contributed to event marketing, sales and brand promotion.
Operations Manager
City Electric Supply
12.2020 - Current
- Increased profit by streamlining operations.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Dispatcher
TP Services
06.2008 - 04.2020
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Generated reports to track deliveries and maintain proper records and documentation.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Received new orders, prepared documentation, and assigned personnel.
Education
High School Diploma -
Bay City High School
Bay City, TX05-2004
Skills
- Territory sales
- Records Management
- Sales Development
- Account Management
- Client Account Management
- Sales consultation
- Process Improvement
- Customer Service
- Customer Needs Assessment
- Complex Problem-Solving
- Strategy Development
Timeline
Sales Representative
City Electric Supply
12.2020 - Current
Operations Manager
City Electric Supply
12.2020 - Current
Dispatcher
TP Services
06.2008 - 04.2020
High School Diploma -
Bay City High School
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