Michael MCKELVEY

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory, cash control, loss prevention, profitability, and all aspects of a large retail store.
• Strong emphasis on customer service. Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed 25+ store employees successfully in fast-paced environment through constant training, proactive communication and positive feedback.

• Owned/Operated small scale dairy and farm.
• Marketing, sales, and building customer base for farm to table products.
• Enhanced livestock health and productivity with meticulous attention to nutrition, breeding, and disease prevention strategies.

• Managed budget implementations, employee reviews, training, schedules, and los prevention.
• Ensured all Company customer service programs were followed to develop long term customer base.
• Developed and implemented strategies to increase sales and profitability.
• Planned and executed company directives to ensure standards were adhered to.

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• New store opening in 2003, exceeded all sales goals set for first year.
• Named Company's manager of the year in 2005 and runner up in 2006.
• Top 50 in volume of over 900 stores.
• Responsible for inventory of over 70,000 units, ensuring flow to floor in order to maximize sell thru.
• Hired, trained and supervised a 30+ member staff.

• Responsible for managing a large, high volume surf and skate retail outlet.
• Ensured sales were maximized thru staff training and excellent customer service.
• Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.

• Responsible for conducting an extensive two week training program with all new Store Managers in a 19 store district which included Izod, Van Heusen, and Geoffrey Beene.
• Follow through and review new manager progress bi-monthly for a continued eight week training to ensure success.
• Traveled frequently to help with store sets, inventories, and teach organizational skills.