Michael Mckenzie
Teaneck,NJ
Summary
To pursue a highly rewarding career in Information Technology, to succeed in an environment of growth and excellence where I can utilize my skills and knowledge in achieving personal as well as organizational growth. IT Manager with over 20 years of hands-on Leadership experience with Project / Program Management and Service Delivery within Information Systems Dedicated Solutions Professional providing customer satisfaction with a focus on Stakeholders’ concerns when bridging technology and business goals across functional teams within multi-facility environments. Excellent communicator, with an emphasis on building strong client and vendor relationships, and a quick learner who rapidly adapts to emerging technologies and complex systems.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Area IT Manager
Hyatt Hotels
01.2007 - Current
- Hands-on development, maintenance, support, and optimization of key functional areas. These include security, network, server, data communications, database, backup, and disaster recovery infrastructures.
• Manage IT Engineering department in accordance with company policy. Ensure all SLAs are met and/or exceeded.
• Responsible for the supervision, direction, communication, and development of the IT staff.
• Optimizing existing IT processes to increase efficiency and researching new technology products to recommend.
• Examine associate work for accuracy, neatness, and conformance to best practices as well as company policies and procedures.
• Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs to maximize customer satisfaction.
• Responsible for compliance of IT services to local law, Local license compliance & local IT controls compliance.
• Manage the deployment, monitoring, maintenance, implementation, upgrade, and support of IT systems, including networks, data centers, servers, and associated hardware. Ensure infrastructure services have enough capacity, stability, and agility to satisfy service level agreements with business units. Measures user satisfaction with existing services and follows a continuous improvement approach.
• Work closely with other IT teams, NYC IT Area, to develop procedures, standards, operational controls, processes and communication paths for the monitoring and support of the technology operations, infrastructure, and applications. - Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Functions as an IT project leader and determines timeframe, cost, delivery, issue resolution, risk mitigation and status communications.
• Oversees on-time and on-budget delivery and management of infrastructure related
Residential Sales Executive
Optimum
12.2021 - 09.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
IT Manager
THE EXCELLENCE, REMOTE, CONSULTING
05.2018 - 11.2021
- Led a team of 4 technicians along with 5 vendor service teams from construction and infrastructure delivery. Created and managed local budget and planning functions established various project criteria, objectives, and deadlines as well as budgets, and provided customer support through the helpdesk. Monitored and adjusted th allocation of IT resources to address service delivery issues and ensure fulfillment of service levels. Achievements/Tasks Supervised technology staff (e.g., hiring, recommendations, interviewing, training, evaluations) to maximize on workforce’s efficiency and meet the operational requirements through scheduling ensuring 24/7 coverage. Developed and manage relationships with vendors, performed contract negotiations and SLA agreements during the Covid-19 Pandemic carried out various negotiations that saw the company saving upwards of USD$500,000 over a 10-month period. Enforcing policies and standard operating procedures and IT governance by mitigating associated risks in ensuring IT function is sustainable throughout the organizations objectives. Expert Knowledge of performance management & critical awareness methods and implementation standards. Windows Server 2003, implementation and Administration
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Interacted and negotiated with vendors, outsourced, and contractors to secure products and services.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
Information Technology Manager
ROYALTON LUXURY, RESORTS
06.2016 - 05.2018
- Managing Projects across 5 Hotels while leading a team of overtechnicians and various contractors
- Implementing infrastructure and network deployment
- Improving delivery of service to internal and external customers
- Achievements/Tasks Supervised all construction activity and installations, in coordination with internal and external construction resources, to ensure system design, installation and testing adhere to operational standards
- Witness testing of all equipment during commissioning and validate sequence of operations and receipt of all operational documentation
- Managed all pre-opening projects including Network
- Infrastructure implementation and full project lifecycle management Managed disaster recovery initiatives
- Managed the contract negotiation with the various vendors to significantly lower the capital and service cost associated with these products and managed services
- Experience with LAN, WAN, Firewall, and Load Balancing
- Technologies
- Cisco, Palo Alto, Ruckus, Xorcom PBX
- Managed provisioning of data center and intermediate distribution frame (IDF) services including location, connectivity, raised floor services, deployment, and any additional services to be delivered
- Established strategic relationships with external entities, including vendors, and partner organizations by driving accountability from vendors and service providers
- Supervised local change management processes including the review and approval of all Method of Procedures (MOPs) for maintenance and one-time/emergency repair events in coordination onsite personnel and contractors
- Experience with LAN, WAN, Firewall, and Load Balancing
- Technologies
- Cisco, Palo Alto, Ruckus, Xorcom PBX
- Managed the contract negotiation with the various vendors to significantly lower the capital and service costs associated with these products and managed services.
- Managed teams of contractors and full-time staff by coaching, mentoring, and driving efficiency.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Researched and recommended innovative and automated approaches to routine tasks.
- Reviewed and assessed architecture design, implementation, testing, and deployment needs to identify project requirements and costs.
- Interviewed, hired, and trained staff, led performance reviews, and offered constructive feedback.
- Actively led training, mentoring, and continuous development for [6]-person department.
- Managed and reduced IT spending to support budgeting processes and TCO modeling procedures.
- Delivered effective integrations of warehouse management system software applications to centrally manage tasks.
- Coordinated IT operations activities to deliver a smooth flow of daily business needs.
- Communicated with the executive team and CEO to maximize development efficiencies and resolve technology issues.
Information Technology Manager
ROSE HALL, RESORTS & SPA
02.2007 - 05.2016
- Coordinate multiple projects and the successful opening of three Hotels over a 1000 room count
- Completing major infrastructure upgrades
- Successful implementation of and expansion of Club facilities
- Establish strategic relationships with external entities, including vendors, and partner organizations by driving accountability from vendors and service providers
- Supervised information technology professionals by helping them with the day-to-day activities and long-term career planning through skill development, training, and performance objectives/evaluation
- Successful completion of Microsoft 365 implementation.
- Reviewed and assessed architecture design, implementation, testing, and deployment needs to identify project requirements and costs.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Worked closely with management teams to plan, develop, and execute technical strategies aligned to the client's vision.
- Interviewed, hired, and trained staff, leading performance reviews, and offering constructive feedback.
- Established cost-saving measures and alleviated compliance risk through software license audits.
Education
MBA - Management Theories & Philosophies, Business Administration
UNIVERSITY OF East London
London England10.2024
Management of Business Certificate Office Management Certificate Fortinet NSE 1 Network Security Associate – Credentials: NiXDZpzDXZ (expires 2 years) - COMMUNITY COLLEGE
Rw
2019
2KOaMgNp (expires 2 years) Fortinet Secure Access Training: Switches & Apps Certificate Information Technology Manager -
Hyper
2012
No Degree - COMMUNITY COLLEGE
MONTEGO BAY Community College
Alice Eldimire Drive, Montego Bay St. James2001
Skills
- IT Service Delivery,
- Database Management
- Training & Development
- Management, Change Management
- Asset Management and Inventory
- Project Management, Critical Thinking
- Infrastructure Development, Contract
- Negotiations, Strategy Management
- Vendor Management, Cloud Computing
- And Infrastructure, Team Building
Certification
PROJECT MANAGEMENT
TIME MANAGEMENT
MICROSOFT OFFICE APPLICATIONS
LEADERSHIP
STRATEGIC AND ANALYTICAL
PROBLEM SOLVING
INTERPERSONAL AND SOFT SKILLS
EFFECTIVE COMMUNICATION
Timeline
Residential Sales Executive
Optimum
12.2021 - 09.2022
IT Manager
THE EXCELLENCE, REMOTE, CONSULTING
05.2018 - 11.2021
Information Technology Manager
ROYALTON LUXURY, RESORTS
06.2016 - 05.2018
Information Technology Manager
ROSE HALL, RESORTS & SPA
02.2007 - 05.2016
Area IT Manager
Hyatt Hotels
01.2007 - Current
MBA - Management Theories & Philosophies, Business Administration
UNIVERSITY OF East London
Management of Business Certificate Office Management Certificate Fortinet NSE 1 Network Security Associate – Credentials: NiXDZpzDXZ (expires 2 years) - COMMUNITY COLLEGE
Rw
2KOaMgNp (expires 2 years) Fortinet Secure Access Training: Switches & Apps Certificate Information Technology Manager -
Hyper
No Degree - COMMUNITY COLLEGE
MONTEGO BAY Community College
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