MICHAEL MCKENZIE
Cedar Hills,UT
Summary
Offering solid foundation in technical troubleshooting and customer service, eager to learn and grow in tech support environment. Brings ability to quickly grasp new software and hardware concepts, along with effective communication skills. Ready to use and develop problem-solving and technical support abilities in Multi Support role.
Overview
4
4
years of professional experience
Work History
Field Artillery Cannon Crewmember
Army National Guard
06.2023 - Current
- Provided direction to team members in order to maintain proper functioning of the weapon system while under pressure during simulated combat scenarios
- Executed drills in loading, unloading, aiming, firing and adjusting indirect fire missions utilizing M109A6 Paladin Howitzer cannons
- Performed preventive maintenance checks and services on a variety of vehicles including light tactical wheeled vehicles, heavy tracked vehicles, and self-propelled howitzers
Online Technician
Safestreets USA
04.2022 - 05.2023
- Documented service and installation actions by completing forms and reports
- Performed equipment diagnostics to recommend corrective actions for operational problems
- Communicated with customers and sales representatives to determine service and scheduling needs
- Troubleshot various hardware and software issues to determine root cause of problems
Assistant Technician
Covermatic
04.2021 - 03.2022
- Operated hand tools such as drills, saws, soldering irons and wrenches to complete repairs
- Repaired faulty hardware components such as motors, pumps, switches, valves
- Educated customers with hands-on demonstrations of equipment and technology
Education
Bachelors Degree - Healthcare Administration
Utah Valley University
12.2027
Skills
- Customer Satisfaction
- Equipment Preparation
- Tactical Guidance
- Physical Fitness
Timeline
Field Artillery Cannon Crewmember
Army National Guard
06.2023 - Current
Online Technician
Safestreets USA
04.2022 - 05.2023
Assistant Technician
Covermatic
04.2021 - 03.2022
Bachelors Degree - Healthcare Administration
Utah Valley University