Michael McKenzie
knoxville
Summary
Dynamic leader with a proven track record at McKenzie Construction & Management, LLC, excelling in strategic planning and crisis management. Enhanced customer satisfaction through innovative solutions and effective project oversight. Skilled in financial analysis and client relationship management, driving business growth and operational excellence while fostering collaboration across teams.
Results-driven executive professional with extensive experience in driving organizational success. Skilled in strategic planning, operational management, and fostering collaborative work environment. Known for reliability and adaptability in achieving business objectives and leading teams.
Overview
11
11
years of professional experience
Work History
President
McKenzie Construction & Management, LLC
03.2017 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
- Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
- Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
- Monitored daily progress on-site to maintain a clear understanding of challenges faced by the team members or any required adjustments in plans or schedules.
- Collaborated closely with clients to ensure project objectives were met, maintaining transparent communication throughout the process.
- Established a reputation for excellent crisis management skills when unexpected issues arose during construction, quickly developing solutions to minimize project delays.
Commercial Sales Manager
Rocky Top HVAC
08.2024 - 03.2025
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
- Achieved sales targets consistently, demonstrating a strong commitment to company goals and objectives.
- Expanded market share through the identification of new business opportunities and partnerships.
- Streamlined project timelines for HVAC installations through effective communication and coordination with team members.
- Sourced high-quality materials at competitive prices from trusted suppliers, leading to reduced overall project costs for clients without compromising on durability or reliability of installed components.
- Established long-term relationships with clients by delivering consistent high-quality service and support for their HVAC needs.
- Strengthened relationships with local construction companies through reliable service, fostering increased referrals and repeat business opportunities.
Construction Project Engineer
EMJ Construction
01.2014 - 03.2017
- Managed multidisciplinary teams throughout all phases of large-scale commercial building projects from conception to completion.
- Ensured project success by diligently tracking project milestones, budgets, and timelines.
- Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
- Managed construction projects from inception to completion, ensuring timely delivery and budget adherence.
- Held construction progress and regular status meetings with project team.
- Developed and executed pre-construction milestones on project schedule.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Collaborated with architects, engineers, and designers to develop innovative solutions for complex construction challenges.
- Evaluated subcontractor performance regularly, ensuring high-quality work was consistently delivered on time and within budget constraints.
Education
Bachelor of Science - Construction Management
12-2015
- Kappa Sigma Fraternity Member
Skills
- Strategic planning
- Financial analysis
- Project management
- Crisis management
- Customer service
- Client relationship management
- Integrity and ethics
- Operations management
- Business development
- Negotiation
- Cost control
- Customer relationship management
- Sales strategy development
Timeline
Commercial Sales Manager - Rocky Top HVAC
08.2024 - 03.2025
President - McKenzie Construction & Management, LLC
03.2017 - Current
Construction Project Engineer - EMJ Construction
01.2014 - 03.2017
University of Tennessee - Bachelor of Science, Construction Management
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