Michael McKinley
Columbus
Summary
More than 25 years Administration for Nonprofits, University, State and Federal Agencies. Open & Available FULL TIME role Known as Cooperative, Team Player, Problem Solver & Willingness to build rapport Implementing years of Customer Service using Technology.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
13
13
years of professional experience
Work History
Developer, Manager
Discount Tire Pro Online Inventory Software
01.2013 - Current
- Company Overview: Sunny eCommerce dba Discount Tire Pro Software
- Sold Software Package to over 100 stores in across Ohio Valley Region. Shop owners spoke many 1st languages but able to build connections and educate stakeholders on why need for product.
- Upon Conversion to Client, led online training classes in Zoom/ Teams plus Youtube Videos on how to use and train their own staff on the software product, its benefits & managing expectations.
- Created vision for safer installation of Passenger & Light Truck Tires [PLTT] in the repurposed Tire shop market as SAAS software Subscription complying with State of Ohio 2019 SB 223 Law
- Software was designed with Safety in mind; alerts prevent old, expired tires from entry by the system. Manufacture dates are recorded & evaluated against allowed expiration dates for resale.
- Created Software Support Documents & framework for onboarding new clients & consulted with prospects determining if match. Once a client, continued client support consultation & advisement via phone, email, chat, & system help document section with favorable feedback & cross learning.
Technology, Financial Accounting Software and Resolution Expert
Deloitte Global Contact Center via Millennium Software & Deloitte Development
08.2022 - 10.2022
- Answered Technical Device Questions as Second Tier Service Desk Lead handling escalations 800-Deloitte and feedback provided said professional service, timely resolution & solid rapport.
- Led Team in Call training prioritizing Fraud and Emergency Response including pandemic, medical emergencies and release of contact and status following verification procedures.
- Used SAP Accounting modules answering billing, employee cost and HR statuses.
- Reads, interprets & follows procedures listed in internal knowledge base, provides documentation
- Worked in a dynamic environment of peers across all backgrounds with primary offices in both USA and India. Interactions were multi-cultural and varied communications.
- Provided accurate, appropriate verbal instruction as needed to renew tech equipment capabilities.
NBBJ Architecture Upgraded workstations to Microsoft 2042
Insight Global Project Contractor
09.2021 - 10.2021
- Team Leader and Collaborated with other leads creating project strategies. Successfully learned LEED concepts within world class architecture firm & saw Windows 10 20H2 Upgrade team success.
- Sold supervisor on Excel System using VBA Macros labeling workstations for repairs, salvage.
- Provided Tech & Admin Support phone, chat, Teams, email or screen sharing nights & weekends
OHIO Wesleyan University OWU Purchasing Department Purchasing Staff Data Projects Management
Insight Global Project Contractor
02.2021 - 05.2021
- Sold Manager on Employee Expense Management reducing pay delays via phone/chat, Google Teams to OWU Staff using Bishop Buy Purchasing, SAP Concur Employee plus Google Docs.
- Maintained metrics of Staff, Faculty Purchasing Approvals on cost, service & quality performance
- Worked with Faculty, Staff & external partners resolving Purchasing & DVR, Office Troubleshooting
- Created new tech management approaches to support OWU Summer Camps revenue as Step by Step Sales Brochure including Videos, Photos & improved bookings, retention & attendance.
Inventory Analyst and Excel VBA Macros KPI Metrics Project Lead & Developer
DHL Supply Chain DC Technology Operations Warehouse
10.2015 - 10.2019
- Sold reluctant manager & upper management of process changes including: IRP projects consistent with KPI reports, Physical Inventory Improved space utilization to maximize throughput &, picking time & team cross-communication, Correcting Database Errors on products
- Authority to administer Receiving & orders to Stores/Unisys Support Contract
- Group Lead on-Call evenings and weekends issue assistance for orders (Oracle, Unisys, Xerox)
- Entrusted with Inventory Receiving Project [IRP] to supplement lack of bar codes scanner. IRP created VBA Excel Macros & Pivot Tables among team. Developed IRP as [5k lines VBA] data entry system systematic error checking data for review. IRP result was saving ~2 hours everyday to improve KPI evaluation for 10+ staff. KPI concerns report improved from 2-3 weeks to 2-3 days.
- Change Management 2nd Project: Digitized GIDR loss prevention using VBA from hand written doc
- 3rd, 4th VBA Project: AWD Part Distribution by Camera Truckloads & Counters saving much time.
- DHL Supply Chain on POS Parts Inventory (7-Eleven 3PL Vendor Unisys)
Remodeler, House Flipper and Landlord with solid Electrician DIY Skills
Self-Employed Room For Rent Landlord and House Flipper
01.2013 - Current
- Developed Side Income Renting Monthly and Lease Rooms with Shared Living Spaces
- Worked with 2 homes as completed R&D and learned about appropriate local Codes
- Remodeled 4 Different Homes (part-time)
Education
Bachelors - Information Systems, Accounting
The Ohio State University
Columbus, OH03.1993
Skills
- Interpersonal skills
- Effective communication
- Empathy in action
- Software proficiency
- Excel VBA macros and pivot tables
- Google Workspace proficiency
- Financial project analysis
LANGUAGES
Spoken and Written Languages
English
Spanish
Community Service
- Leading Team of Nonprofit 501(c)(3) Directors through planning & fundraising event scheduling.
- Created vision for 365 Litter Pickups to supplement traditional 3x annual events. Ohio successes include Columbus Metroparks, Cleveland Metroparks, Ohio State Parks & private properties.
- Back and forth collaboration with stakeholders & businesses to obtain/distribute monies for installs.
Timeline
Technology, Financial Accounting Software and Resolution Expert
Deloitte Global Contact Center via Millennium Software & Deloitte Development
08.2022 - 10.2022
NBBJ Architecture Upgraded workstations to Microsoft 2042
Insight Global Project Contractor
09.2021 - 10.2021
OHIO Wesleyan University OWU Purchasing Department Purchasing Staff Data Projects Management
Insight Global Project Contractor
02.2021 - 05.2021
Inventory Analyst and Excel VBA Macros KPI Metrics Project Lead & Developer
DHL Supply Chain DC Technology Operations Warehouse
10.2015 - 10.2019
Developer, Manager
Discount Tire Pro Online Inventory Software
01.2013 - Current
Remodeler, House Flipper and Landlord with solid Electrician DIY Skills
Self-Employed Room For Rent Landlord and House Flipper
01.2013 - Current
Bachelors - Information Systems, Accounting
The Ohio State University
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