I enjoy sports, but I enjoy people more
Michael McKinney
Kissimmee
Summary
Results-driven Senior Account Manager with expertise in business development, client relationship management, and strategic planning. Proven track record of enhancing customer satisfaction and retention through proactive service delivery.
Overview
15
15
years of professional experience
Work History
Senior Account Manager
CRYSTAL CLEAR WATER SOLUTIONS
02.2017 - Current
- Managed client accounts, ensuring satisfaction and retention through proactive communication and service delivery.
- Developed strategic account plans to align services with client needs, driving long-term relationships.
- Collaborated with internal teams to streamline processes, enhancing operational efficiency across account management functions.
- Mentoring Sales Representatives, providing guidance on best practices and client relationship strategies.
- Analyzed market trends to identify new business opportunities, contributing to revenue growth initiatives.
- Implemented CRM systems to track client interactions and optimize follow-up processes for better engagement.
Sales Associate
DON REID FORD
04.2014 - 02.2017
- Drove customer engagement through exceptional product knowledge and personalized service.
- Consistently exceeded sales targets by having a strong closing ratio as well as a follow-up system each month, resulting in recognition as a top-performing sales consultant.
- Developed and maintained a strong client base through effective relationship building and regular follow-up communication.
- Providing professional product knowledge to customers, addressing needs and concerns, and recommending appropriate solutions based on their needs.
- Created persuasive sales presentations and proposals that effectively communicated value propositions and closed deals.
- Negotiated pricing terms and contracts with clients, ensuring profitability while maintaining customer satisfaction and loyalty.
- Mentored junior sales team members, providing guidance on effective sales techniques, proper product demonstration, and walk-around.
Account Consultant
CAPITAL CONSULTANTS Inc.
10.2010 - 04.2014
- Developed comprehensive account strategies to enhance client engagement and drive satisfaction.
- Analyzed client needs and tailored solutions to optimize service delivery and increase retention.
- Collaborated with cross-functional teams to streamline project workflows and improve overall efficiency.
- Delivered exceptional customer service by addressing concerns promptly and professionally.
Education
Bachelor of Science - Business Management
MEDAILLE COLLEGE
18 Agassiz Circle, Buffalo N.Y... 1421406-1980
Skills
- Business development
- Schedule management
- Excellent negotiation skills
- Partnership development
Accomplishments
I pride myself on achieving goals; a goal is not a destination, yet a springboard to the future or next level. I set daily, weekly, monthly, and yearly goals. I do the research, implement a plan, and do the work necessary to achieve such. However, if I don't, I analyze where I lacked and correct myself.
Interests
Timeline
Senior Account Manager
CRYSTAL CLEAR WATER SOLUTIONS
02.2017 - Current
Sales Associate
DON REID FORD
04.2014 - 02.2017
Account Consultant
CAPITAL CONSULTANTS Inc.
10.2010 - 04.2014
Bachelor of Science - Business Management
MEDAILLE COLLEGE
Salesman of the Month 8 out of the last 12 months
As a Salesman, each Month everyone starts the same. It's what the individual does that dictates how he finishes. You can't work the schedule if you want to be the best. It takes dedication, long hours coming in on your day off sometimes, because that's the only time the customer can make it in.
And let's face it, we have to be available for them and not vice versa. It's knowing your product and the competition as well as your inventory, especially used or pre-owned. What's in reconditioning or the shop? What just got traded or dropped off by transportation? And of course, follow up and ask for referrals, you have earned the right to do so. These are some of the many steps I take as I walk the journey to "SALESMAN OF THE MONTH."