MICHAEL MCKINNEY RN, BSN
Box Elder
Summary
With 39 years of progressive nursing experience, skilled in emergency triage and assessment. Possessing a solid understanding of challenges in dealing with the general public, physicians, and hospital staff. Excellent communication skills, both written and verbal, honed through 17 years of call center experience. Expertise in emergency preparedness and terrorism preparedness training. A proven track record of delivering impactful results as a skilled specialist. Adept at collaborating with teams and flexible in adapting to changing needs. Expertise in specific skills driving successful outcomes. Known for reliability and a strong focus on achieving objectives. Ready to contribute expertise to a new opportunity.
Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in Telephone Triage, consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Certified Specialist in Poison Information
Washington Poison Center
09.2022 - Current
- Toxicological phone consultations to Emergency Department Physicians and Nurses, as well as to the General Public for the Washington Poison Center
- Improved customer satisfaction rates through rapid critical decision making, consulting and follow up as needed.
- Assisted in supportive training to new hires leading to higher employee retention rates and better overall performance.
Certified Specialist in Poison Information
Wisconsin Poison Center
06.2018 - 08.2022
- Improved customer satisfaction rates through rapid critical decision making and proactive problem-solving and appropriate follow up as needed.
- Assisted in development and training of a Mentor based program for new staff, leading to higher employee retention rates and better overall performance.
- Followed all company policies and procedures to deliver quality work.
Certified Specialist in Poison Information
Kansas Poison Control Center
10.2008 - 12.2018
Toxicological phone consultations to Emergency Department Physicians and Nurses, as well as to the General Public for the Washington Poison Center
- Improved customer satisfaction rates through rapid critical decision making and appropriate consultation or follow up as needed.
ER/Trauma Travel Nurse
Favorite Healthcare Staffing
06.2007 - 10.2008
ER/Trauma RN
Shawnee Mission Medical Center
01.1997 - 01.2007
Cardiac Step-down and ICU Float RN
Shawnee Mission Medical Center
01.1994 - 01.1997
Cardiac Stepdown Unit, ICU Float PRN
Overland Park Regional Medical Center
01.1991 - 01.1994
PRN Float Nurse
University of Kansas Medical Center
01.1991 - 01.1992
Branch Manager
Glasrock Home Health Care
01.1990 - 01.1991
- Day to day Operations for a large home health DME branch
Territory Manager
Kinetic Concepts. Inc.
01.1988 - 01.1991
Registered Nurse
Southwest General Hospital
01.1987 - 01.1988
- Cardiac Step down Unit
Registered Nurse
University Hospital of Cleveland
01.1986 - 01.1987
- Post Anesthesia Care Unit
Education
Bachelors of Science - Nursing
Kent State University
Kent, Ohio01.1986
Skills
- Strong Triage Expertise
- Adaptable to Fast-Paced Environments
- Adaptability in Dynamic Environments
- Adaptability in High-Pressure Situations
- Analytical Thinking
- Exceptional Customer Support
- Calming effect on People in Crisis
- Strong Teaching Skills
- Proficient in Technical Applications
- Effective Communication Abilities
- Privacy and confidentiality
- Preceptorship
Certification
- Specialist in Poison Information, 05/2012, 2019
- Multiple Emergency Preparedness & Terrorism Preparedness training courses
Personal Information
Title: RN BSN CSPI
Timeline
Certified Specialist in Poison Information
Washington Poison Center
09.2022 - Current
Certified Specialist in Poison Information
Wisconsin Poison Center
06.2018 - 08.2022
Certified Specialist in Poison Information
Kansas Poison Control Center
10.2008 - 12.2018
ER/Trauma Travel Nurse
Favorite Healthcare Staffing
06.2007 - 10.2008
ER/Trauma RN
Shawnee Mission Medical Center
01.1997 - 01.2007
Cardiac Step-down and ICU Float RN
Shawnee Mission Medical Center
01.1994 - 01.1997
Cardiac Stepdown Unit, ICU Float PRN
Overland Park Regional Medical Center
01.1991 - 01.1994
PRN Float Nurse
University of Kansas Medical Center
01.1991 - 01.1992
Branch Manager
Glasrock Home Health Care
01.1990 - 01.1991
Territory Manager
Kinetic Concepts. Inc.
01.1988 - 01.1991
Registered Nurse
Southwest General Hospital
01.1987 - 01.1988
Registered Nurse
University Hospital of Cleveland
01.1986 - 01.1987
- Specialist in Poison Information, 05/2012, 2019
- Multiple Emergency Preparedness & Terrorism Preparedness training courses
Bachelors of Science - Nursing
Kent State University
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