MICHAEL MCKOTCH
New York,NY
Summary
Ambitious Hospitality Business Management graduate with internship experience in guest services, food and beverage, housekeeping, and revenue analysis at luxury hotels in New York City. Proven ability to work collaboratively in fast-paced environments while maintaining a strong focus on service and operational efficiency. Brings leadership experience, adaptability, and strong communication skills gained through campus involvement and athletic participation.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Services Agent
Hyatt Place
Newark, DE
06.2024 - 08.2024
- Provided front desk support, including guest check-in, check-out, and issue resolution
- Delivered local recommendations and personalized service to enhance guest experiences
Revenue Intern
Park Lane Hotel
New York City, NY
06.2023 - 08.2023
- Generated and analyzed daily occupancy and rate reports
- Collaborated with the sales team to develop group rate proposals
- Streamlined rate code organization using Excel to improve pricing accuracy
Food and Beverage Intern Manager
Park Lane Hotel
New York City, NY
06.2022 - 08.2022
- Completed nightly flash reports to track food and beverage revenue
- Supervised daily operations on the restaurant and bar floor, ensuring high service standards
Housekeeping Intern Manager
Park Lane Hotel
New York City, NY
06.2022 - 08.2022
- Conducted post-cleaning room inspections to maintain quality and cleanliness standards
- Assisted with room setup and logistics for hotel events and functions
Education
Bachelor of Science - Hospitality Business Management
University Delaware
Newark, DE05-2025
Skills
- Team collaboration
- Problem solving
- Guest services
- Adaptability
- Data Analytics
Certification
Certification in Hotel Industry Analytics (CHIA)
Campus Involvement
- Judicial Board Member, Delta Upsilon, Newark, DE, 09/01/22, 12/31/22, Helped the executive board enforce our Bi-laws when necessary
- Diversity, Equity and Inclusion VP, Delta Upsilon, Newark, DE, 02/01/23, 05/31/23, Made sure the fraternity was up to standards with IFC on DEI
High School Involvement
- Baseball Captain, Baruch College Campus High School, New York City, NY, 09/05/17, 06/26/21, Led the baseball team for three seasons, providing guidance during practices and games
- Wrestling Captain, Baruch College Campus High School, New York City, NY, 09/05/17, 06/26/21, Served as team captain for three years, mentoring teammates and coordinating team efforts
Timeline
Guest Services Agent
Hyatt Place
06.2024 - 08.2024
Revenue Intern
Park Lane Hotel
06.2023 - 08.2023
Food and Beverage Intern Manager
Park Lane Hotel
06.2022 - 08.2022
Housekeeping Intern Manager
Park Lane Hotel
06.2022 - 08.2022
Bachelor of Science - Hospitality Business Management
University Delaware
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