MICHAEL MCLAIN
Osawatomie
Summary
Results-driven professional with decades of experience in logistics, customer service, inventory control, and shipping/receiving. Proven ability to leverage extensive expertise to enhance operational efficiency and deliver high-quality results. Committed to fostering a collaborative work environment that encourages teamwork and innovation. Eager to contribute skills and knowledge to a dynamic organization focused on excellence.
Overview
20
20
years of professional experience
Work History
Warehouse Lead
Turn5
Lenexa, KS, United States
11.2021 - 03.2024
- Take inventory or examine merchandise to identify items to be reordered or replenished
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Examine and inspect stock items for wear or defects, reporting any damage to supervisors
- Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards
- Complete order receipts
- Obtain merchandise from bins or shelves
- Mark stock items, using identification tags, stamps, electric marking tools, or other labeling equipment
- Dispose of damaged or defective items, or return them to vendors
- Determine proper storage methods, identification, and stock location, based on turnover, environmental factors, and physical capabilities of facilities
- Clean display cases, shelves, and aisles
- Pack customer purchases in bags or cartons
- Recommend disposal of excess, defective, or obsolete stock
- Working with Computers
- Judging the Qualities of Objects, Services, or People
- Inspecting Equipment, Structures, or Materials
- Monitoring Processes, Materials, or Surroundings
- Getting Information
- Processing Information
- Analyzing Data or Information
- Making Decisions and Solving Problems
- Thinking Creatively
- Updating and Using Relevant Knowledge
- Handling and Moving Objects
- Operating Vehicles, Mechanized Devices, or Equipment
- Interacting With Computers
- Communicating with Supervisors, Peers, or Subordinates
- Experience with: Wrapping equipment, Computer inkjet printers, Labeling equipment, Stand-up forklifts, Microsoft Word, Microsoft Outlook, Personal computers, Measuring tapes, Staple guns, Box cutters, Warehouse dollies, Tape guns, Manual pallet jacks, Barcode scanners, Warehouse forklifts, Sit-down forklifts, Hand trucks, Cherry pickers, Handheld radio frequency RF scanners, Personal digital assistants PDAs, Electric pallet jacks, Work scheduling software, Handheld computer device software, Inventory tracking software
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Customer Care Specialist
AT&T
Ocala, FL, United States
10.2014 - 11.2020
- Solicit sales of new or additional services or products
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Check to ensure that appropriate changes were made to resolve customers' problems
- Refer unresolved customer grievances to designated departments for further investigation
- Review insurance policy terms to determine whether a particular loss is covered by insurance
Inventory Control Specialist
WS Packaging Inc
Knoxville, TN, United States
08.2006 - 09.2014
- Perform the same work duties as those supervised, or perform more difficult or skilled tasks or assist in their performance
- Collaborate with workers and managers to solve work-related problems
- Maintain a safe working environment by monitoring safety procedures and equipment
- Review work throughout the work process and at completion to ensure that it has been performed properly
- Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads
- Transmit and explain work orders to laborers
- Estimate material, time, and staffing requirements for a given project, based on work orders, job specifications, and experience
- Evaluate employee performance and prepare performance appraisals
- Resolve personnel problems, complaints, or formal grievances when possible, or refer them to higher-level supervisors for resolution
- Participate in the hiring process by reviewing credentials, conducting interviews, or making hiring decisions or recommendations
- Inspect job sites to determine the extent of maintenance or repairs needed
- Inventory supplies and requisition or purchase additional items, as necessary
- Schedule times of shipment and modes of transportation for materials
- Quote prices to customers
- Provide assistance in balancing books, tracking, monitoring, or projecting a unit's budget needs, and in developing unit policies and procedures
- Providing Consultation and Advice to Others
- Communicating with People Outside the Organization
- Working with Computers
- Inspecting Equipment, Structures, or Materials
- Monitoring Processes, Materials, or Surroundings
- Getting Information
- Monitor Processes, Materials, or Surroundings
- Identifying Objects, Actions, and Events
- Inspecting Equipment, Structures, or Material
- Processing Information
- Making Decisions and Solving Problems
- Thinking Creatively
- Developing Objectives and Strategies
- Handling and Moving Objects
- Controlling Machines and Processes
- Operating Vehicles, Mechanized Devices, or Equipment
- Repairing and Maintaining Mechanical Equipment
- Training and Teaching Others
- Coaching and Developing Others
- Experience with: Microsoft Excel, Barcode scanners, Desktop computers, Lift trucks, Forklifts, Dollies, Personal computers, Handtrucks, Pallet jacks, Inventory control software, Time and attendance software, Microsoft PowerPoint, Microsoft Outlook, SAP, Microsoft Office, Microsoft Word, Microsoft Access, Warehouse management system WMS, SAP business and customer relations management software
Pickline Supervisor
Anderson News Group
Ontario, CA, United States
02.2004 - 03.2006
- Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas
- Operate equipment such as forklifts
- Compare merchandise invoices to items actually received to ensure that shipments are correct
- Take inventory or examine merchandise to identify items to be reordered or replenished
- Clean display cases, shelves, and aisles
- Pack customer purchases in bags or cartons
- Clean and maintain supplies, tools, equipment, and storage areas to ensure compliance with safety regulations
- Keep records on the use or damage of stock or stock-handling equipment
- Working with Computers
- Judging the Qualities of Objects, Services, or People
- Getting Information
- Monitor Processes, Materials, or Surroundings
- Identifying Objects, Actions, and Events
- Inspecting Equipment, Structures, or Material
- Judging the Qualities of Things, Services, or People
- Processing Information
- Evaluating Information to Determine Compliance with Standards
- Thinking Creatively
- Scheduling Work and Activities
- Organizing, Planning, and Prioritizing Work
- Performing General Physical Activities
- Handling and Moving Objects
- Controlling Machines and Processes
- Interacting With Computers
- Repairing and Maintaining Mechanical Equipment
- Communicating with Supervisors, Peers, or Subordinates
- Communicating with Persons Outside Organization
- Experience with: Staple guns, Computer inkjet printers, Labeling equipment, Stand-up forklifts, Microsoft Word, Microsoft Outlook, Shipping scales, Baling equipment, Radio frequency RF scanner guns, Stepladders, Ticket-printing machines, Safety cutters, Box cutters, Microsoft Office, Warehouse forklifts, Label removers, Conveyor belts, Sit-down forklifts, Hand trucks, Computer laser printers, Cherry pickers, Electric pallet jacks, Work scheduling software, Microsoft Windows, Inventory tracking software
Education
Some College - Computer Software Engineering
Kaplan University Online
Osawatomie, KSNo Degree - CDL Driving Program
Johnson County Community College
Overland Park, KS08-2025
Skills
- Supervisory experience
- Time management
- Customer service
- Order picking
Timeline
Warehouse Lead
Turn5
11.2021 - 03.2024
Customer Care Specialist
AT&T
10.2014 - 11.2020
Inventory Control Specialist
WS Packaging Inc
08.2006 - 09.2014
Pickline Supervisor
Anderson News Group
02.2004 - 03.2006
Some College - Computer Software Engineering
Kaplan University Online
No Degree - CDL Driving Program
Johnson County Community College