Michael McLaughlin

Assembled and sustained high-quality hockey rink according to NHL specifications.

Contributed to cohesive teamwork in high-pressure situations with twenty colleagues.

Executed job responsibilities under the public gaze of twenty thousand attendees.

Maintained professional engagement with VIP guests and players.

Executed tasks efficiently under tight time constraints.

• Practiced exceptional customer service daily
• Worked with children of varying age, interest, skill, and developmental levels.
• Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
• Led groups of children safely through variety of camp activities.
• Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp's core values.
• Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
• Collaborated with other camp counselors to design fun and enriching learning activities for campers.

Successfully managed large volumes of guest interactions efficiently.

Strengthened connections among colleagues and clients to boost satisfaction levels.

Boosted sales of promotional items.

Used sales tactics to boost higher orders

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Handled cash transactions accurately, contributing to balanced daily financial reports.