Michael McMahon
Davenport
Summary
Experienced Data Analyst, Dispatcher, Project Lead, & CEO Operations and Logistics Leader with 20+ years of experience in dispatch, fleet management, and business operations. Proven track record of directing large-scale delivery networks, training high-performing teams, and optimizing workflows to reduce costs and elevate service. Skilled in contract compliance, strategic planning, and process improvement, with experience supporting Fortune 500 clients and founding a successful transportation company. Known for being collaborative, thoughtful, and quality-focused—bringing a sharp eye for overlooked challenges and a steady hand in complex projects. Trusted mentor on processes and procedures, with a customer-centric mindset and a commitment to operational excellence. Remote-ready and adaptable, with a decisive leadership style and a passion for driving efficiency in fast-paced environments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Dispatcher/ Project Lead
CPC Logistics
Davenport
08.2021 - Current
- Responsible for ensuring optimal customer experience, achieving operating objectives, sales & financial goals according to company standards, policies & procedure.
- Leads a team of (8) professionals to execute the vision & strategy for the organization.
- Ensures delivery scheduling route coverage & allocation of company resources, while assisting team of 10+ for efficient delivery & contract requirements.
- Ensures (10+) associates follow company policies, procedures & required trainings.
- Provides training & mentoring for 100+ CPC Logistics Industry Professionals.
- Works fully remote/hybrid independently with little to no assistance.
- Created new Maintenance position, after providing management tracking time & energy to handle maintenance, of 500+ van trailers & 75+ trucks.
- Supporting High Volume No. 1 Construction & Farm Machinery Manufacture, at 50+ locations. John Deere US
- Exponential savings = (Reduced Downtime, Upheld schedules/contracts, controlled costs.)
CEO
All Rave Transportation
Davenport
01.2014 - 06.2021
- Coordinated work efforts with other local businesses, & services.
- Excellent Strategic & analytical thinking, problem solving to enable rapid decisions, & responsible solutions.
- Oversaw & directly participated in marketing & developmental strategies.
- Managed & trained 10 direct reports in company specific training, & alignment with clients.
- Directed all dispatching, routing & tracking transportation.
- Managed all company branding, fiscal responsibilities, P&L, Advertising, Capital Investments & budgeting.
- Secured 100+ perfect 5-star reviews on Yelp, Google, & Book Fresh (Square up).
- Marketing programs: Built Shuttle App, used Limo-Anywhere.
- Contracted support & shuttle services with various companies.
Data Analyst / Salesman / Dispatcher / Manager
Lucky Enterprises, Inc.
Rock Island
06.2003 - 01.2014
- Reviewed business daily reports, routes & fleet activity for 20 (Cabs & 1 delivery vehicle).
- Frequently visited potential customers to apprise them of services/contracts offered & potential savings with changes.
- Spoke with clients & patrons in support via telephone to assist with transportation needs, updates, or emergencies.
- Performed scheduling tasks, hiring/On boarding of 200+ associates, assisted with bookwork & formatting of computer spreadsheets to accomplish a variety of managerial duties.
- Handled large sums of cash & deposits daily for banking, averaging $500-2k, depending on the day.
- Assisted with budgeting monies & increasing revenue from $500,000 to over $1+ million in Gross Revenue in 1 year.
- Savings attributed to increased Efficiency with software optimization.
Intern
COMPUTER PROBLEMS RESOLVED
Davenport
01.2009 - 09.2012
- Assisted with troubleshooting hardware & software.
- Worked independent & interdependently with teams in support.
- Built cables (TN 32 standard-Cat V.) & assisted with installation of computer networks.
- Performed detailed documentation & phone support as needed.
Customer Service Rep.
AT&T
Davenport
05.2011 - 04.2012
- Completed customer service care & troubleshooting/tech support via phone for various manufactured handsets.
- Provided additional billing solutions & sales to customers with high, one call resolution satisfaction.
- Worked well independently & as a team player.
- Demonstrated ability to handle escalated situations with little involvement or oversight from managerial staff for concerns & closure of calls.
NETWORK ANALYST-TIER 2
CEC, Communications Engineering Company
Cedar Rapids
09.2010 - 05.2011
- Knowledge of installation, configuration, maintenance & operation of LAN; over 1.5 years of lab of work including 9+ months in production experience with Cisco equipment.
- Team player in the administration of a large network with up to 10,000+ machines.
- Performed all tasks with a high degree of accuracy & known for exceeding expectations consistently on assigned jobs & responsibilities.
- Proven ability to work independently & remaining calm in severe crisis, to mitigate & contain risks.
FIELD SERVICE REPRESENTATIVE-LEVEL 2
Redbox
Davenport
05.2010 - 09.2010
- Performed 40+ repairs (Weekly) on video vending machines locally & remotely per goals set by management.
- Completed detailed documentation & performed troubleshooting to both hardware & software physically & with remote sessions.
- Organized & distributed merchandise to various locations.
Warehouse Selector
Performance Food Group
Rock Island
09.2007 - 12.2008
- Picked & packed discrete (varied) orders on pallets for transferring to 1000+ select customers.
- Picked orders beyond regular efficiency standards & by selected time frame percentages for each work invoice.
Warehouse Selector
Norcross Safety Products
Davenport
02.2007 - 09.2007
- Picked & packed orders to load items for timely UPS shipment & unloaded semi shipments, to restock for reorders.
- Picked orders daily achieving efficiency & quota per hour.
Maintenance Personnel
West Family YMCA
Davenport
01.2006 - 03.2006
- Sanitized bathrooms, saunas & hot tubs.
- Assisted in refinishing & cleaning various floor types including wood, vinyl, tile & rubber.
Fork Truck Driver
Central Freight Lines, Inc
Rock Island
07.2005 - 12.2005
- Utilized variety of forklifts to load semi tractor trailers for regional shipments.
- Safely moved merchandise including non-perishable & hazardous materials.
- Managerial duties involved daily tracking, KPIS, and process paperwork for tracking.
Fork Truck Driver
USF Dugan, Inc
Rock Island
09.2004 - 07.2005
- Utilized forklift & scanners to load semi tractor trailers within weight requirements & placard needs for hazardous materials.
- Stayed on after buyout to assist company in transition.
Salesman / Agent
OZARK NATIONAL LIFE & NIS FINANCIAL SERVICES
Kansas City
09.1998 - 11.2004
- Assisted people in protecting & accumulating money by creating an adequate estate.
- Worked independently as well as with other (15) agents/teams to supply answers to individual needs.
- 85% consistency with retention of clients, exceeding industry averages.
Freezer Stocker/ Driver
MINTER-WEISMAN-QUAD CITIES DIVISION
Davenport
08.1994 - 08.1999
- Delivered merchandise within a 300-mile radius to established accounts.
- Utilized forklift, reach truck & merchandise picker to organize freezer & cooler stock.
- Received & managed daily stock & returns. Trained new & temporary freezer/cooler (30+) staff as necessary, in 5 years.
Education
Associate of Arts - MIT w/Emphasis on Networking
Scott Community College
Davenport, IAHigh school or equivalent -
United Township
East Moline, ILSkills
- Conceptual Thinking
- Respect for Policies
- Results Orientation
- Sense of Belonging
- Systems Judgment
- Following Directions
- Integrative Ability
- Theoretical Problem Solving
- Attention to Detail
- Quality Orientation
- Sense of Timing
- Accountability for Others
- Teamwork
- Interpersonal communication
- Empathy
- Practical thinking
- Understanding others
- Planning & organizing
- Balancing performance & people needs with goal demands
- Team leadership
- Dispatch coordination
- Route optimization
- Customer experience
- Training and mentoring
- Data analysis
- Strategic planning
- Resource allocation
- Fleet management
- Process improvement
- Conflict resolution
- Remote collaboration
- Client communication
- Software optimization
- [Software] proficiency
- Incident reporting
- Verbal and written communication
- Equipment management
- Dispatch software
- Communication equipment operation
- Active listening
- Prioritizing calls
- Customer service
- Coordinating urgent deliveries
- Team collaboration
- Vehicle coordination
- Time management
- Multitasking and organization
- Data entry
- Dispatching procedures
- Workflow prioritization
- Database updates
- Monitoring field personnel
- Improving operations
- Attention to detail
- Critical thinker
- Call handling
- Problem-solving
- Tracking systems
- Technical aptitude
- Decision-making
- Updating logs
- Verifying coverage
- Driver communication
- Customer relations
- Radio communication
- Customer relationship management
Certification
Leadership ADVanced Insight, 04/24/25
References
- Melissa Larson, BSN, RN, 2327 LeClaire St, Davenport, IA, 52803, 563-676-6550
- Bryan Schroder, Electrician, N2205 Clover Lane, Merrill, WI, 54452, 715-536-6057
- John Ott, City Clerk/Analyst, 1101 19th Avenue, Charles City, IA, 50616, 641-330-1689
- Byron Church, Owner/Computer Solutions, 11815 83rd Ave, Blue Grass, IA, 563-381-1364
Work Preference
Job Search Status
Networking onlyWork Type
Full TimeLocation Preference
RemoteSalary Range
$65000/yr - $113000/yrTimeline
Dispatcher/ Project Lead
CPC Logistics
08.2021 - Current
CEO
All Rave Transportation
01.2014 - 06.2021
Customer Service Rep.
AT&T
05.2011 - 04.2012
NETWORK ANALYST-TIER 2
CEC, Communications Engineering Company
09.2010 - 05.2011
FIELD SERVICE REPRESENTATIVE-LEVEL 2
Redbox
05.2010 - 09.2010
Intern
COMPUTER PROBLEMS RESOLVED
01.2009 - 09.2012
Warehouse Selector
Performance Food Group
09.2007 - 12.2008
Warehouse Selector
Norcross Safety Products
02.2007 - 09.2007
Maintenance Personnel
West Family YMCA
01.2006 - 03.2006
Fork Truck Driver
Central Freight Lines, Inc
07.2005 - 12.2005
Fork Truck Driver
USF Dugan, Inc
09.2004 - 07.2005
Data Analyst / Salesman / Dispatcher / Manager
Lucky Enterprises, Inc.
06.2003 - 01.2014
Salesman / Agent
OZARK NATIONAL LIFE & NIS FINANCIAL SERVICES
09.1998 - 11.2004
Freezer Stocker/ Driver
MINTER-WEISMAN-QUAD CITIES DIVISION
08.1994 - 08.1999
Associate of Arts - MIT w/Emphasis on Networking
Scott Community College
High school or equivalent -
United Township