Michael McMillan

• Cultivated interpersonal skills by building positive relationships with others.
• Learned and adapted quickly to new technology and software applications.
• Proven ability to develop and implement creative solutions to complex problems.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

**1. Product Listing:**

- Create and manage detailed, accurate product listings on all our e-commerce platforms.

- Research and apply appropriate item descriptions, titles, and categorizations.

- Capture high-quality images of products for inclusion in listings.

- Set competitive pricing based on market research and company guidelines.

- Monitor and update listings as needed to reflect changes in inventory or pricing.

**2. Inventory Management:**

- Maintain an organized inventory system for efficient tracking and retrieval of products.

- Conduct regular stock checks and communicate low inventory levels to relevant teams.

- Monitor product trends and adjust listings accordingly.

**3. Shipping and Packaging:**

- Safely and securely package items for shipment, ensuring they are protected during transit.

- Select appropriate shipping methods based on the destination, size, and weight of the items.

- Generate shipping labels, verify addresses, and schedule pickups or drop-offs with carriers.

- Inspect outgoing shipments for accuracy and completeness.

**4. Quality Assurance:**

- Conduct thorough inspections of items to ensure they meet company quality standards before listing.

- Address any defects, damages, or discrepancies in a timely and appropriate manner.

**5. Customer Service:**

- Respond promptly to customer inquiries, including questions about listings, shipping, and returns.

- Resolve customer issues or concerns related to listings or shipments in a professional and courteous manner.

• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs
• Performs a variety of fulfillment duties for clients in their homes including delivery, installation and networking with a primary focus on Home Theater technology
• Phone and in-person contacts with clients to reveal diagnostic discoveries and make recommendations for protecting and defending client devices
• Provides timely updates to the client and store precincts
• Manages inventory and Geek mobile maintenance
• Provides feedback and training to store teams and assists in store stock repairs
• Supports Geek Squad efforts to protect the world, one device at a time.

• Performed daily safety checks to ensure all equipment was functioning properly
• Loaded and unloaded shipments safely and efficiently, ensuring product quality and accuracy
• Identified package sizes and accurately used correct box size to package product.

• Possessed a thorough knowledge of check-in and check-out of guests
• Was completely familiar with all front desk computer operations and procedures for arrivals and departures
• Had complete knowledge of the hotel and surrounding area
• Maintained control of all room keys and departmental keys
• Handled safe keys in accordance with property's procedure
• Handled walk-ins, stay-over, and room charges
• Posted charges to guests, master bills, and other applicable accounts
• Read and initial the logbook at the beginning of the shift
• Kept housekeeping informed of early departures, late check-outs, and special requests
• Welcomed each return guest and acknowledged that they are return guests
• Knew all safety and emergency procedures
• Attended all front desk meetings
• Consistently filled out feedback forms for all guests' comments and complaints
• Kept supervisors on duty informed of any concerns with regard to the hotel and front desk
• Knew the operations of other front office departments (guest services concierge, reservations).

• Provided positive first impressions to welcome existing, new, and potential customers.
• Solved customer challenges by offering relevant products and services.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Engaged with customers to build rapport and loyalty.
• Engaged with customers to effectively build rapport and lasting relationships.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

• Contributed to team success by completing jobs quickly and accurately.
• Pursued learning opportunities to advance knowledge and take on leadership position.
• Continuously checked products for quality assurance according to strict guidelines.
• Worked different stations to provide optimal coverage and meet production goals.

• Loaded and unloaded shipments safely and efficiently, ensuring product quality and accuracy
• Performed daily safety checks to ensure all equipment was functioning properly
• Utilized a Warehouse Management System (WMS) for efficient order picking and tracking
• Inspected items for damages prior to packing and identified items that needed special handling.