Michael McMillen

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Help loaders with unloading and loading packages in a timely manner onto and off of trailers in a fast paced environment. Sorting 8,000 plus packages to each door efficiently to team members, effectively working with the team and guiding my team members to areas that need help to make sure company goals are reached.

• Direct and lead employees, supervising activities to drive productivity and efficiency
• Delegate daily tasks to team members to optimize group productivity
• Coordinated monthly safety meetings with internal colleagues

Worked with insurance agents and subcontractors daily by phone and email to fulfill a general contractor's subcontract. Kept track of all communication through spreadsheets for the insurance agents and builders. Performed sales calls daily to help build our clients list with multiple insurance programs we had to offer. Proofed and edited letters and other correspondence to correct grammar and spelling errors. Establish customer relationships to ensure the goals needed were met for all parties.

• Created and maintained reports, documents and presentations to assist with administrative support
• Managed proprietary spreadsheets and documents in the company data-base
• Strong verbal and written communication skills