Michael McMillin

-Greeting and checking in guest reservations, going over resort information.

-Ensuring accuracy in all data entry.

-Providing resort amenities to guests.

-Daily use of computer programs (HotSOS, Focus, Teams, Saflok, Microsoft Excel).

-Answering incoming calls, providing information and directing calls to appropriate staff.

-Communicating with housekeeping and maintenance team.

-Cash handling and credit card transactions for security deposits.

-Providing exceptional guest service and offering expert advice on department products.

-Replenishing sales floor and backstocking.

-Answering incoming calls and assisting with TV carryouts.

-Cash handling and credit card transactions.

-Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.

-Trained new employees on store policies, procedures, and sales techniques to enhance their performance.

-Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.

-Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.

-Greeted customers warmly to provide exceptional customer service.

-Bussed tables between courses and load and unloaded trays to expedite tasks.

-Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.

-Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.