Summary
Overview
Work History
Education
Skills
Timeline
1a
Michael Mcnabb

Michael Mcnabb

Hurst,TX

Summary

Quality-focused professional with a proven track record of delivering impactful results through keen analytical skills, strong attention to detail, and a deep understanding of quality control processes. Recognized for the ability to collaborate effectively within teams and adapt to changing requirements. Skilled in identifying and resolving issues, ensuring compliance, and driving continuous improvement initiatives.

Overview

22
22
years of professional experience

Work History

Field Quality Analyst

Asurion
07.2007 - Current
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Ability to meet/exceed sale goals through successive product knowledge
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Provided one-on-one mentoring and training to help new hires reach their full potential within the organization.
  • Analyzed quality and performance data to support operational decision-making.
  • Created and revised procedures, checklists and job aids to reduce errors.
  • Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service.
  • Evaluated experts performance by conducting regular audits, ensuring adherence to established quality standards and requirements.
  • Maintained professional, organized, and safe environment for employees and patrons.

Department Manager

Wal-Mart
04.2003 - 07.2007
  • Hired and trained employees to encompass all aspects of a successful team member
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage
  • Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.
  • Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.

Education

Business

Tarrant County Community College
Hurst, TX

L. D. Bell High School
Hurst, TX
05-2001

Skills

  • Customer service
  • Conducted comprehensive audits
  • Strategic team leadership
  • Efficient time allocation
  • Analytical decision-making
  • Employee training and development
  • Documentation and reporting
  • Cross-functional teamwork
  • Efficient scheduling practices
  • Proficient in Microsoft Office Suite, Kronos, ADP

Timeline

Field Quality Analyst

Asurion
07.2007 - Current

Department Manager

Wal-Mart
04.2003 - 07.2007

Business

Tarrant County Community College

L. D. Bell High School

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Michael Mcnabb