Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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MICHAEL MCNALLY

MICHAEL MCNALLY

Fort Myers

Summary

Experienced automotive sales leader and former law enforcement officer, skilled in relationship building, finance solutions, and team management. Known for delivering strong CSI scores and driving performance through discipline, integrity, and customer-focused strategies.

Overview

4
4
years of professional experience

Work History

Sales Floor Manager

Baker Automotive Group
Fort Myers
10.2024 - Current
  • Oversaw daily sales floor operations with a strong focus on customer satisfaction, consistently driving high CSI scores through effective leadership, issue resolution and service excellence
  • Displayed attributes of a team player despite being involved in a highly competitive commission based work environment
  • Maintain a professionalism throughout the workplace and established lasting relationships with the community network
  • Build strong relationships with potential customers by providing exceptional customer service and personalized attention to their needs and preferences

Sales and Leasing Professional

Hyundai of Fort Myers
Fort Myers
06.2021 - 09.2024
  • Managed vehicle inventory and processed expenses efficiently.
  • Developed and implemented sales strategies to maximize customer satisfaction.
  • Achieved personal sales goals through strategic negotiation and relationship building.
  • Handled company and customer documentation to ensure compliance and accuracy.
  • Fostered professionalism in workplace, establishing strong community network connections.

Certified Police Officer

Watervliet Police Department
Watervliet
  • Serves and protects the community through the enforcement of current NYS Traffic, Vehicle and Penal Law
  • Attends community events to achieve municipal trust as well as rapport, inscribe detailed incident reports, mediate domestic disputes by providing comfort and protection to victims, and process arrests investigations and traffic accidents
  • Field Intelligence Officer from 2019-2021
  • Maintain a high level of physical fitness and agility to effectively perform all required duties, including strenuous physical activities

Education

Associate Degree - Individual Studies (Business)

Hudson Valley Community College
Troy, NY

NY Law Enforcement Academy

Zone 5 Regional Law Enforcement Training Academy
Schenectady, NY

Equivalency of Law Enforcement Training -

Chipola College
Marianna, FL

Regents Diploma -

Watervliet Junior Senior High School
Watervliet

Skills

  • Vehicle Financing & Loan Structuring
  • F&I (Finance & Insurance) Process Familiarity
  • CSI (Customer Satisfaction Index) Management
  • Trade-in Appraisal & Negotiation
  • Inventory & Vehicle Lifecycle Understanding
  • Client Retention Strategies
  • Territory Management
  • Cold Calling & Lead Generation
  • Cross-functional Team Coordination
  • Sales Floor Leadership & Coaching
  • Conflict Resolution & Problem Solving
  • Excellent Verbal & Written Communication
  • Customer-Centric Mindset
  • Presentation & Negotiation Skills
  • Consultative Selling
  • CRM Software Proficiency (eg, Dealertrack, VinSolutions, Salesforce)
  • Deal Structuring & Analysis
  • Process Improvement
  • KPI & Sales Performance Monitoring
  • Data-Driven Decision Making
  • Entrepreneurial Mindset
  • Team Supervision & Training
  • Time Management & Prioritization
  • Adaptability in Fast-Paced Environments
  • Compliance & Regulatory Awareness (especially helpful from your law enforcement background)

Accomplishments

  • Awarded a Life-Saving Medal for applying a tourniquet to a gunshot victim, directly contributing to saving a life; featured in local news coverage
  • Selected as the first Field Intelligence Officer in precinct history, recognized for investigative skills and leadership under pressure
  • Served as Wrestling Team Captain, earning both the 110% Award and Iron Man Award for unmatched dedication and performance
  • Consistently ranked as a top producer in both law enforcement and automotive sales, exceeding performance benchmarks and departmental goals
  • Recognized for exceptional interpersonal skills, bridging trust between departments, clients, and communities
  • Known for strong follow-through, problem-solving, and the ability to remain calm and effective in high-stress environments

Timeline

Sales Floor Manager

Baker Automotive Group
10.2024 - Current

Sales and Leasing Professional

Hyundai of Fort Myers
06.2021 - 09.2024

Certified Police Officer

Watervliet Police Department

Associate Degree - Individual Studies (Business)

Hudson Valley Community College

NY Law Enforcement Academy

Zone 5 Regional Law Enforcement Training Academy

Equivalency of Law Enforcement Training -

Chipola College

Regents Diploma -

Watervliet Junior Senior High School

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MICHAEL MCNALLY