Hi, I’m
Michael McNeal
Harlingen,TX
Summary
Adaptable student with knowledge of application development, configuration management, and database design. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised for communication by my peers, I can be relied upon to help your team achieve its goals.
Highly skilled individual with experience in designing, developing and implementing complex enterprise-level systems and solutions. Proven track record of successfully managing projects, troubleshooting complex issues and providing technical support. Experienced in developing and maintaining Linux, Windows and Mac OS. Skilled in working with C, Java and Python.
Overview
12
years of professional experience
Work History
Infosys Technologies Limited, Intel
Systems Engineer
04.2022 - 09.2023
Job overview
- Troubleshoot hard drive issues, configure system tools, power, display, report external and internal damages, as well as faulty functions
- System swap, install operating systems, PC refresh, new hire system builds, repair and replace of hard drives fans, power source, wiring, SSD drives or RAM
Mind Tree Ltd, Intel Corporation
Engineering Test Technician
09.2021 - 01.2022
Job overview
- Update BIOS, drivers, group policies, language, while testing user interface functionality, audio, visual features, virtual assistant functions and utilizing the command line inputs
- Perform client address and information collection to provide new interns assigned laptops and other equipment
- Experience with Microsoft SCCM to image PCs and deploy software, web-based software, compare specifications as well as requirements and compatible system peripherals
- Create tasks, submit, configure, or manipulate, sort and update logs of collected source material from research
- Monitor systems and applications through ticketing management portal to receive assignment, verify and assess automated backups
- Conduct data collect, data analytics and data migration, manage end user accounts, permissions, access rights, and storage allocations
- Practice electrical, mechanical safety procedures, quickly reacting to system outages and priority, expedite or escalated status helpdesk requests
- Analyze business requirements and perform recommendations to fulfil the request in the most accurate and effective way possible
- Prioritize user needs as well as researching innovative technologies and discover their impact on clients' business
- Inspect components before assembly, test trial products during development, test finished products or follow steps to complete procedures to download and upload data
- Record testing data and analyze results to determine whether products meet quality standards
- Maintain testing methods and equipment, configure, test or mount PC Hardware, and update BIOS
- Provide effective technical support/troubleshooting experience with Webex/Cisco, zoom as well as MS Teams
- Familiarity with VoIP access, and trouble, also web audio and video support
- OS FW/DRIVERS, Building, Encryption, Upload, Download, etc
- Assemble and calibrate testing equipment
- Use testing data to recommend improvements to the production process and ticketing systems to open and close available jobs or requests.
Yaffees Restaurant Supplies
Network Technician
05.2021 - 09.2021
Job overview
- Troubleshooting computer software and hardware issues, making repairs, and performing scheduled updates
- Partnering with the IT team to ensure that the software installs correctly and launching on employee computers
- Provide technical support for clients and end-users through various lines of communication, including phones and live chat support
- Securing the computer's computer network against cyber-attacks, which includes installing antivirus software and ensuring regular update
- Educating employees on different facets of the network and briefing senior management on potential causes and solutions of problems
- Selecting the best equipment and programs for a company and requesting new equipment if it is still dependable
- Implementing, maintaining, troubleshooting, and repairing computer and network systems.
Action Link
Project Team Lead (Project Manager)
08.2020 - 10.2020
Job overview
- Assisting customers with any inquiries while ensuring the highest standards of customer service
- Utilize established and initiative-taking steps to engage customers and improve the customer experience
- Update the company database by inputting information from each call and keeping every customer field current
- Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers
- Work on special short-term projects to offer customized support for new products or longer projects
- Monitor the customer satisfaction levels, shares feedback and develop methods for increasing them
- Assist in creating ways for delivering excellent customer service to irate or problematic customers
- Interact with clients to clearly understand their requirements and provide appropriate services
- Maintain frequent communication and follow-up with clients
- Build positive and long-term client relationships for business growth
- Prepare business presentation and draft reports for clients as well as organizing regular meetings and handle client communications
- Analyze and resolve client concerns in a timely and professional manner
- Provide excellent client support and ensure client satisfaction to further escalate and discuss complex client issues with management for resolutions
- Interact with clients to execute ongoing and ad-hoc projects
- Attend educational trainings for professional growth
- Follow company standards and ensure high quality and productivity
- Work with cross functional teams to address client requests and inquiries
- Maintain elevated level of professionalism and competence when dealing with clients.
Exela Technologies, Regulus
Process Team Lead
01.2020 - 08.2020
Job overview
- Inform, implement, and communicate all departmental and company policies and procedures
- Adhered to company policy by department audit
- Conducting inventory checks to mitigate audit errors
- Regularly adopting business culture to implement professional courtesies as per the businesses policy
- Delegate and direct daily workflow need to employees as well as monitor employee performance and attendance and submit appropriate documentation to manager for mentorship, review performance or disciplinary action purposes
- Regularly perform data collect, data analytics, data migration and backup risk management
- Receipt, retrieval, and delivery of all requested file and/or containers per client request and within established Service Level Agreements
- Assured to always follow safety protocols, and to alarm or raise escalation of any issues directly to per the company guidelines to management or human resources
- Perform data entry task from document or image
- Utilize system functions to perform search and data look-up and validation
- High volume sorting, analyzing, indexing, of insurance, legal and financial documents
- Assured that appropriate production level of documentation is completed for all production staff
- Complete production and quality assurance reports
- Train inexperienced staff as needed, and coach/counsel staff with the assistance of management
- Perform daily inspection of facilities, assuring the production site is clean, organized, and free of hazards as well as inspecting all entry points of breaches and/or potential breaches to building security.
Computershare
Account Resolutions Analyst
10.2018 - 09.2019
Job overview
- Completed Key Performance Indicators (KPI) requirements, daily and weekly goals, productivity, quality, efficiency, occupancy
- Utilize documented procedures to assist clients with access to network resources through company website and other business letter functions with review of client profiles for accurate solutions to problems
- Conduct call center customer service-related functions
- Concentrate business continuity and risk management through mandatory trainings and corporate office workplace standards
- Review findings and modify documentation classified to distinguish accurate information from assigned task provided by team leaders
- Operate internal functions with security controls and protocols of financial processes by way of instructions or extensive research
- Administrative functions via network connection electronic messages or email, encrypted message, secure printing, mass message notification enabled for fast-paced work and correspondence
- Organized digital filing process, time-base functions to meet service level agreement (SLA)requirements, as well as SEC related functions
- Calculate and measure the determined active time of work or effectiveness in completing items generating great external and internal feedback
- Customer Service Account Resolution Analyst was my second title as an internal hire maintaining employee status as an asset.
Computershare
Quality Assurance Analyst (QA)
12.2016 - 10.2018
Job overview
- Processing procedures, weekly productivity assessments, and externally web-based software and tools, third-party mandatory trainings, legal formats or template are adhered to and managed on-site only
- Mandatory and in accordance with regularly updated SOP's, and adherence to policies in place
- Daily inspections of work items, correspondence of department and unexpected changes in event, also alerts to maintain compliance
- Business administration software and tools, management of confidential information, in preparation for cross-platform trainings
- Organize and order marketing materials and office supplies as needed
- Maintaining quality assurance analyst with an excellent customer service history
- Intermediate computer system knowledge various phases in a process, adept at working independently with no direction or as part of a quality assurance team
- Conducted claim reviews for new system configuration changes in a timely and accurate manner
- Validated claim payments through using and maintaining independent source files
- Assessed claims payment impacts and accuracy rates on a regular basis
- Addressed issues and complaints for a variety of departments and customers
- Tracked action items product and data defects and risk factors.
United States Army
Aviation Operations Specialist
01.2012 - 07.2016
Job overview
- System Password Store (SPS) /Sealed Device PIN / Bitlocker /Created sealsed device /Locker assignment, functions, and builds
- Network Builds
- Obtain all required documentation, and build applications for network core
- Count & Stage proper devices/equipment
- Deploy all necessary copper cabling/fiber, QSFPs required for builds
- BIOS Updates/ Flash Bios
- Firmware assessments or diagnostics checks
- Network or boot management configuration and order
- Server Install
- Leads all SKU based installs
- Check all for damages or missing devices
- Stage in storage room and unbox safely
- Check task tracking sheet for correct information
- Verify correct devices match task tracking sheet
- Stage in task tools and install USB sticks/devices
- Update Ticketing tool and power up devices for discovery mode
- System wiping internal or external w/USB
- Military Service / Volunteer Work, Optimizes processes and procedures of technical flight operations to achieve maximum efficiency ensuring deliverables are met
- Process local and cross-country flight clearances, which includes flight status and medical information
- Check accuracy of flight plans and coordinate flight plans
- Maintain flight logs on incoming/outgoing flights and individual flight records
- Alert crash crews, leadership, and local authority of emergencies
- Interpret and post weather reports
- Implement airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation
- Manage wildlife on and around airport grounds
- Assist in responding to aircraft and medical emergencies
- Coordinate with agencies, such as air traffic control, civil engineers, or command posts, to ensure support of airfield management activities
- Train /Coach /Instruct operations staff
- Perform and supervise airfield management activities, including mobile airfield management functions
- Coordinate communications between air traffic control and maintenance personnel
- Plan and coordinate airfield construction
- Monitor the arrival, parking, refueling, loading, and departure of all aircraft
- Post visual display boards and status boards
- Provide aircrews with information and services needed for airfield management and flight planning
- Relay departure, arrival, delay, aircraft and airfield status, and other pertinent information to upline controlling agencies
- Receive, transmit, and control message traffic
- Procure, produce, and provide information on the safe operation of aircraft, such as flight planning publications, operations publications, charts and maps, or weather information
- Anticipate aircraft equipment needs for air evacuation and cargo flights
- Maintain air-to-ground and point-to-point radio contact with aircraft commanders
- Use airfield landing and navigational aids and digital data terminal communications equipment to perform duties
- Receive and post weather information and flight plan data, such as air routes or arrival and departure times
- Maintain flight and events logs, air crew flying records, and flight operations records of incoming and outgoing flights
- Coordinate with agencies to meet aircrew requirements for billeting, messing, refueling, ground transportation, and transient aircraft maintenance
- Coordinate changes to flight itineraries with appropriate Air Traffic Control (ATC) agencies
- Conduct departure and arrival briefings
- Collaborate with others to plan flight schedules and air crew assignments
- Check military flight plans with civilian agencies., Implement airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation
- Plan and coordinate airfield construction
- Coordinate with agencies such as air traffic control, civil engineers, and command posts to ensure support of airfield management activities
- Monitor the arrival, parking, refueling, loading, and departure of all aircraft
- Maintain air-to-ground and point-to-point radio contact with aircraft commanders
- Train operations staff
- Relay departure, arrival, delay, aircraft and airfield status, and other pertinent information to upline controlling agencies
- Procure, produce, and provide information on the safe operation of aircraft, such as flight planning publications, operations publications, charts and maps, and weather information
- Coordinate communications between air traffic control and maintenance personnel
- Perform and supervise airfield management activities, including mobile airfield management functions
- Receive, transmit, and control message traffic
- Receive and post weather information and flight plan data, such as air routes and arrival and departure times
- Maintain flight and events logs, air crew flying records, and flight operations records of incoming and outgoing flights
- Coordinate with agencies to meet aircrew requirements for billeting, messing, refueling, ground transportation, and transient aircraft maintenance
- Collaborate with others to plan flight schedules and air crew assignments
- Coordinate changes to flight itineraries with appropriate Air Traffic Control (ATC) agencies
- Anticipate aircraft equipment needs for air evacuation and cargo flights
- Provide aircrews with information and services needed for airfield management and flight planning
- Conduct departure and arrival briefings
- Use airfield landing and navigational aids and digital data terminal communications equipment to perform duties
- Post visual display boards and status boards
- Check military flight plans with civilian agencies.
Education
Colorado Technical UniversityColorado Springs, CO
Bachelor of Science from Information Technology
University Overview
Fort Rucker School of Aviation ExcellenceFort Rucker, AL
US Government in Structured Self from Aviation Management And Operations
04.2014
University Overview
United States ArmyFort Campbell, KY
Associate Of Applied Science from Database Management
02.2015
University Overview
United States Army Aviation Center of ExcellenceFort Rucker, AL
Coursework
Aircraft mechanics
Aeronautics from Avionics Maintenance Technology
03.2015
University Overview
Folsom Cordova Adult SchoolRancho Cordova, CA
High School Diploma
University Overview
Skills
- Level 3 Helpdesk skills, good organizational skills, planning, log & record keeping as well as
- Microsoft excel, word, power point, 365, Teams, Outlook, and Azure administrative skills
- API knowledge, and database administrative skills with Azure, ITDM administration portal
- Utilize service now cloud, virtual task boards, easy asset search, manual deployment
- Independently and cooperatively supported as well as participated in installing
- Programming, testing, calibrating, operating, and repair of control systems along with their related software, hardware, and equipment
- Conduct last day office return processing, submit tickets, and update work notes for data wipe procedures
- CAREER OBJECTIVE
- CONTACT
- MICHAEL
- MCNEAL
- INFORMATION TECHNOLOGY SPECIALIST
- SKILLS
- Application
- Network Routing Equipment
- CISCO Routers
- CAT 5, 6 Crimping, Installation, Testing
- Electrical Systems Repair, Soldering
- Ethernet (Gigabit Ethernet, Fast Ethernet)
- Network Software/Protocols
- Active Directory
- Network Analysis / Documentation
- LAN/WAN Technologies
- Routed Protocol (TCP/IP)
- Implementation of DHCP, DNS, FTP
- Data collect, data analytics and data migration
- Implementation of Wi-Fi technologies
- (80211a/b/g/n)
- WEP, WPA (TKIP, AES)
- RADIUS
- Firmware BIOS updates & system builds
- Operating Systems install/EUC
- MS Office 2007/ Office365 (Word, Excel, PowerPoint, Outlook, Visio, Publisher, Project)
- Manage and test technology products, product and provide safety demonstrations
- Provide quick diagnosis and resolution of end-users' technical problems
- Deliver help to system users by responding to client queries, resolving technical issues, and managing customer relationship retention throughout organizations
- Technical support/troubleshooting experience with WebEx/cisco, zoom as well as
- MS Teams
- VoIP access, and trouble, also web audio and video support
- MS Office 365 /Microsoft Dynamics CRM v 4 /MS Azure
- AutoCAD /Solidworks /Adobe Photoshop
- Expandable ERP – 2015 to 2021
- Utilized cooperative resource planning tools such as QuickBooks, spreadsheets, OneNote, and Microsoft Excel for various collaborative projects
- Encompass /Track IT /HTML /ITDM (IT Device Manager)
- Switches and Routers
- Hardware and Software Installation
- Product Development and Improvement
- Technical Support
- Application Testing
- User Support
- TCP/IP Protocol
- System Integration Testing
- User Acceptance Testing (UAT)
- Firewall
- Troubleshooting
- Virtualization
- Systems Simulation
- Computer Hardware Knowledge
- Network Hardware and Software Maintenance
Timeline
Systems Engineer
Infosys Technologies Limited, Intel
04.2022 - 09.2023
Engineering Test Technician
Mind Tree Ltd, Intel Corporation
09.2021 - 01.2022
Network Technician
Yaffees Restaurant Supplies
05.2021 - 09.2021
Project Team Lead (Project Manager)
Action Link
08.2020 - 10.2020
Process Team Lead
Exela Technologies, Regulus
01.2020 - 08.2020
Account Resolutions Analyst
Computershare
10.2018 - 09.2019
Quality Assurance Analyst (QA)
Computershare
12.2016 - 10.2018
Aviation Operations Specialist
United States Army
01.2012 - 07.2016
Colorado Technical University
Bachelor of Science from Information Technology
Fort Rucker School of Aviation Excellence
US Government in Structured Self from Aviation Management And Operations
United States Army
Associate Of Applied Science from Database Management
United States Army Aviation Center of Excellence
Coursework
Aircraft mechanics
Aeronautics from Avionics Maintenance Technology
Folsom Cordova Adult School
High School Diploma
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