Michael McNeil
Summary
Customer-oriented General Manager with 16 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
26
26
years of professional experience
Work History
General Manager
Petco Animal Supplies Stores Inc.
Claremont, CA
08.2006 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Operations Manager
Sav-On Drugs
San Pedro, CA
10.1996 - 08.2006
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
Leuzinger High School
Lawndale, CA06.1976
Skills
- Financial Statement Review
- Hiring and Onboarding
- Management Team-Building
- Microsoft Access
- Microsoft Project
- Performance Monitoring and Evaluation
- Corrective Actions
- Store Merchandising
- Mathematical Calculation and Reasoning
- Sales Promotion
- Sales Strategies
- Customer Service
- Payroll Management
- Shift Scheduling
Timeline
General Manager
Petco Animal Supplies Stores Inc.
08.2006 - Current
Operations Manager
Sav-On Drugs
10.1996 - 08.2006
High School Diploma -
Leuzinger High School
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