Michael McNeill
Smithfield,NC
Summary
Resourceful and client-focused Customer Service Manager with over 6 years of experience leading teams in exceeding sales goals and customer expectations. Meticulous and results-oriented with expertise educating employees on all stages of sales cycle while recommending best options to meet short- and long-term needs. Personable relationship builder with polished communications skills.
Overview
9
9
years of professional experience
Work History
Sales Representative
Advantage Solutions
Smithfield, NC
07.2022 - 03.2024
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Created and implemented store displays, promoting sales and growth.
- Adhered to company initiatives and achieved established goals.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wireless Sales Expert
Wireless Advocates
Raleigh, NC
11.2021 - 06.2022
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
- Used on-site computer systems to access figures and documentation associated with available service plans.
- Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
- Detailed product features for customers to provide information for best decisions based on personal needs.
- Educated customers about policies, contracts and payment amounts.
Senior Deli Clerk
Lowe's Foods
Garner, NC
05.2021 - 11.2021
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Updated displays, cases and other customer-facing areas to increase sales of special items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Escorted customers to products and pointed out complementary items to boost store sales.
- Educated customers on product and service offerings.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
Customer Service Staff Member
Publix
Clayton, NC
10.2020 - 04.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Kept inventory of training supplies and materials and submitted purchase requests to maintain adequate inventory.
- Maintained confidentiality of company information obtained in audit assignments.
- Processed payments promptly for customers to exceed productivity standards.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Processed refunds for worn, damaged and broken merchandise.
Customer Service Manager
Walmart
Smithfield, NC
11.2014 - 10.2019
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Interviewed, hired and trained new quality-focused customer service representatives.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Evaluated employee job performance and motivated staff to improve productivity.
Education
High School Diploma -
Stratford High School
Goose Creek, SC05.2010
Some College (No Degree) -
Charleston Southern University
Charleston, SCSkills
- Register operations
- Product Knowledge
- Work area maintenance
- Equipment use
- Machine Safety
- Upselling
- Sales expertise
- Time management
- Reliable and trustworthy
- Talent development
- Conflict resolution techniques
- Client relations and retention
- Expertise in sales
- Customer Service
- Training programs
- Project management
- Workforce Management
- Shipping and receiving management
- Inventory replenishment
- Safety standards
- Supplies inventory
- Pallet jacks
- Manual dock chain pulling
- Stockroom procedures
- Warehouse operations
- Adaptive team player
- Heavy lifting
Timeline
Sales Representative
Advantage Solutions
07.2022 - 03.2024
Wireless Sales Expert
Wireless Advocates
11.2021 - 06.2022
Senior Deli Clerk
Lowe's Foods
05.2021 - 11.2021
Customer Service Staff Member
Publix
10.2020 - 04.2021
Customer Service Manager
Walmart
11.2014 - 10.2019
High School Diploma -
Stratford High School
Some College (No Degree) -
Charleston Southern University