Michael McNeill
Seattle
Summary
Professional sales and service leader with proven track record in driving revenue growth and enhancing customer satisfaction. Skilled in developing and implementing strategic initiatives, fostering team collaboration, and adapting to evolving market demands. Known for strong problem-solving abilities, effective communication, and unwavering focus on delivering measurable results. Proficient in CRM systems, sales forecasting, and customer relationship management.
Overview
14
14
years of professional experience
Work History
Sales & Service Supervisor
Avalonbay Communities Inc
07.2021 - Current
- Enhanced customer satisfaction rates by delivering exceptional service and promptly addressing concerns.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Regional Community Consultant
Avalonbay Communities Inc
03.2020 - 07.2021
- Established and maintained good working relationships with staff from other areas of the portfolio.
- Effectively marketed available properties, resulting in increased inquiries and successful lease signings.
- Established strong rapport with prospective tenants through excellent communication skills and attentive customer service.
- Contributed to positive online reputation by encouraging satisfied residents to provide testimonials and reviews on social media platforms.
- Regularly assessed competitor properties to maintain a comprehensive understanding of market positioning and emerging trends.
Sr. Community Consultant
Avalonbay Communities Inc
07.2014 - 03.2020
- Coordinated successful community events aimed at fostering a sense of unity and belonging among residents, contributing to an enhanced living experience.
- Established strong rapport with prospective tenants through excellent communication skills and attentive customer service.
- Contributed to positive online reputation by encouraging satisfied residents to provide testimonials and reviews on social media platforms.
- Served as a mentor for new leasing consultants, sharing best practices and providing ongoing support throughout their onboarding process.
- Played a pivotal role in achieving company revenue goals by maintaining an impressive lease conversion rate.
Reservations Manager
Crowne Plaza Hotel Seattle
03.2011 - 05.2016
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Analyzed booking trends to forecast occupancy rates accurately, informing revenue management decisions.
- Monitored inventory levels across multiple booking channels, preventing overbooking incidents and maximizing room revenue opportunities.
Education
The University of Montana
Missoula, MTSkills
- Sales operations
- Microsoft outlook, word, and Excel
- Customer service
- Problem-solving
- Time management
- Excellent time management skills
- Verbal and written communication
- Adherence to high customer service standards
Timeline
Sales & Service Supervisor
Avalonbay Communities Inc
07.2021 - Current
Regional Community Consultant
Avalonbay Communities Inc
03.2020 - 07.2021
Sr. Community Consultant
Avalonbay Communities Inc
07.2014 - 03.2020
Reservations Manager
Crowne Plaza Hotel Seattle
03.2011 - 05.2016
The University of Montana
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