MICHAEL MCPETERS
Wartburg,TN
Summary
Experienced BOH&FOH team leader with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons to deliver memorable experiences and deliver growth to the concept.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Associate Manager
Cracker Barrel Old Country Store Inc
Harriman, Tennessee
11.2023 - Current
- Implemented customer service standards across all departments in the organization.
- Collaborated with senior management to develop annual operational plans.
- Conducted regular performance reviews with direct reports.
- Hired and oriented new employees.
- Created and lead incremental sales plans for profit growth.
- Managed daily workflow of team members to meet organizational goals for over 40 employees per shift.
- Consistent management of P&L, labor, inventory, and critical standards.
- Maintained accurate records of employee attendance and payroll information.
- Facilitated the development of staff by providing training, coaching, and feedback.
Server/Bartender
P.F. Chang's Bistro
Knoxville, TN
11.2021 - 11.2022
- Assisted in training new servers
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Cleaned tables and chairs to prepare dining area for next customers
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Served food and beverages to patrons and immediately remedied issues with orders
- Trained new employees on restaurant procedures and plating techniques
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
- Presented menus to patrons to answer questions about offered items and make suitable recommendations
- Informed customers of daily specials and signature menu items.
Neighborhood Expert/Server/Bartender/Cook
QRC Applebee's
Oak Ridge, TN
02.2014 - 11.2022
- Ensured compliance with all food safety regulations and sanitation standards
- Supervised and trained staff in customer service, food handling, and safety protocols
- Adhered to all health department regulations regarding food storage and preparation
- Provided exceptional customer service by anticipating guest needs before they arise
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue
- Provided excellent customer service to ensure satisfaction
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Prepared drinks according to standard recipes
- Took orders from customers accurately and in a timely manner
- Delivered food orders promptly and courteously
- Prepared alcoholic and non-alcoholic beverages according to recipe standards
- Processed payments accurately and efficiently with POS system
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Server/Bartender/Barista Shift Lead
Mimi's Cafe
Knoxville, TN
09.2021 - 08.2022
- Followed health safety guidelines when preparing and serving food products
- Handled money transactions accurately while following company procedures for handling cash payments
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
- Explained menu items, describing ingredients and cooking methods upon request
- Informed customers of daily specials and signature menu items
- Responded to ad hoc cleaning duties at end of shift
- Brought wine selections to tables with appropriate glasses and poured for customers
- Addressed complaints to kitchen staff and served replacement items
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Trained new employees on restaurant procedures and plating techniques
- Cleaned tables and chairs to prepare dining area for next customers.
Education
Roane State Community College
Harriman, TNSkills
- Food Running
- Guest Engagement
- Safe Food Handling
- Customer Engagement
- Hiring and Training
- Beverage Preparation
- Order Management
- Wine Pairings
- Order Accuracy
- Menu Memorization
- Regulatory Compliance
- Quality Control
- Food Safety Understanding
- Effective Customer Upselling
- Cash Handling
- POS Operation
- Dining Crew Workflow Optimization
- Liquor, Wine, and Food Service
Certification
- TABC certified
- CPR and Basic Life Support certified
- Certified Rhythm Analysis Technician
- Certified Electrocardiogram Technician
Accomplishments
- Recognized by HCA Healthcare for being a top performer on my last travel assignment.
- Recognized by Aureus Medical for being a top performer in my field while on assignment.
- Trained and fluid in all positions of a full service restaurant
References
References available upon request.
Timeline
Associate Manager
Cracker Barrel Old Country Store Inc
11.2023 - Current
Server/Bartender
P.F. Chang's Bistro
11.2021 - 11.2022
Server/Bartender/Barista Shift Lead
Mimi's Cafe
09.2021 - 08.2022
Neighborhood Expert/Server/Bartender/Cook
QRC Applebee's
02.2014 - 11.2022
Roane State Community College
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