MICHAEL MCPHERSON
Clearwater,FL
Summary
Seasoned Operations Manager and talented leader with 10 years of management experience applying exceptional planning, team development, and problem-solving abilities toward day-to-day Operations. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Manager
Amazon
04.2021 - 02.2024
- Took my station DFM5 from number 93 out of 101 delivery stations to number 7 in 3 months of me being Site Leader. This ranking is an overall average of various metrics in Safety, Quality, and Cost.
- Improved my stations overall PPH by 62.1% during 2023. When I took over the station we were averaging a weekly PPH of 37 and within 4 months time were able to consistently hit 60+ PPH every week. During this time, the network benchmark was 58.8 PPH for all delivery stations.
- Worked with Directors and Regional Directors to turn DFM5 into an "Academy" station in the Gulf Coast that is leveraged for leadership onboarding from levels L4 - L7. During my time as Site Leader we successfully onboarded 44 leaders at DFM5, ranging from L4 - L7 across various delivery stations in North America.
- Promoted a total of 13 leaders during my time as site leader. These promotions ranged from L4 - L7.
- DFM5 was leveraged for 5 pilot programs that were all successful and later implemented at 8 additional stations in my region. The success of one of our pilots called "project watchtower" was highlighted at the VP level for its cost savings and shrink reduction.
Operations Manager
Amazon
06.2019 - 03.2021
- Successfully led a organization with 250+ Tier 1 associates, 4 Tier 3 leaders, and 4 Area Managers while at DFM5.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures. Improved PPH for my portion of the week by 33.2% and helped get the site to our glidepath commitment in 8 weeks.
- Conducted regular performance reviews, identifying areas for improvement, developed personalized action plans to help leaders improve, and held my team accountable as applicable.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Facilitated smooth collaboration between multiple departments in the fulfillment center to ensure we delivered on customer promise daily. This was during my time at TPA1.
Area Manager
Amazon
09.2017 - 06.2019
- Managed daily operations for optimal performance, ensuring timely completion of tasks, projects, and deliverables for my shift.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes. A great example of this was when I improved DTP2s PPH by 41.2% in 3 months time by improving rates and upgrading the conveyance to allow for blending freight vs processing it separately.
- Managed a team with 152 associates and 3 process assistants while maintained the strongest metrics in Central Florida.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness. This was done at all 3 delivery stations that I managed at , DTP2 , DMF8, and DFM5.
- Collaborated with upper management to implement continuous improvements and exceed team goals across the Sort, Pick/Stage, and RTS shifts.
Senior Project Manager
IBM
06.2016 - 08.2017
- Managed several mid-to-large scale projects for IBM clients.
- I led weekly meetings to discuss current projects, progress, future projects, and actions needed to ensure timely completion as well as customer satisfaction.
- Managed several upgrades to current client systems as well as launching new upgrades and pilot programs for IBM clients.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Evaluated vendor proposals, selecting those that provided the best value for cost, quality, and timeliness for our clients at IBM.
Assistant General Manager
JBS Inc.
02.2014 - 04.2016
- Increased customer satisfaction by addressing and resolving concerns in a timely manner. At JBS Inc. we averaged a 4.9 out of 5 star rating for the year that I worked for the company.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth. For the year that I worked for the company we had 22.7% increase in sales in comparison to the year prior.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Interacted well with customers to build connections and nurture relationships. This was done on daily basis and led to more contracts being acquired.
Education
MBA - Business Administration And Management
University of South Florida
Tampa04.2022
Skills
- Proficient in PowerPoint, Microsoft Excel, and all Office products
- Workflow Planning
- Cost Management
- Conflict resolution
- Process creation and implementation
- Strategic planning
- Staff training and development
- People management
- Multi Level Communication
- Project Management
- Business Management Principles
- Logistics Oversight
- Customer Service
- Incidents management
- Process Improvement
Certification
Green Belt in Lean Six Sigma
PMP Certification
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
Senior Manager
Amazon
04.2021 - 02.2024
Operations Manager
Amazon
06.2019 - 03.2021
Area Manager
Amazon
09.2017 - 06.2019
Senior Project Manager
IBM
06.2016 - 08.2017
Assistant General Manager
JBS Inc.
02.2014 - 04.2016
MBA - Business Administration And Management
University of South Florida