Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael McSeveney

Dover

Summary

Dynamic Mobile Technician with a proven track record at Maplecrest Ford, excelling in customer service and technical support. Leveraging strong mechanical aptitude and rapid learning ability, I implemented quality control measures that enhanced repair standards, significantly boosting customer satisfaction. Committed to workplace professionalism and continuous team training for optimal performance.

Overview

1
1
Certification

Work History

Mobile Technician

Maplecrest Ford
  • Delivered exceptional customer service through clear communication and empathy during challenging situations.
  • Assisted customers with troubleshooting tips over the phone, minimizing downtime for their devices.
  • Conducted regular training sessions to keep team members up-to-date on advancements in mobile technology.
  • Implemented strict quality control measures to ensure all repairs met company standards before returning devices to customers.

Reman Technician

Alloy Wheel Repair Specialist
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.

Mobile Repair Technician

Alloy Wheel Repair Specialist
  • Traveled to dealerships and customer locations for rim refurbishment.
  • Refurbished damaged rims through sanding, straightening, and painting processes.
  • Conducted sanding on rims to prepare surfaces for refinishing.
  • Straightened rims to restore structural integrity and appearance.
  • Applied paint to rims for enhanced aesthetic appeal.
  • Jacked and removed wheels from vehicles for servicing.

Tow Truck Operator

Bubbas Towing
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.

Tow Truck Operator

Powder Mill Towing
  • Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.
  • Minimized damage claims through careful handling of customers'' vehicles during loading, transportation, and unloading processes.
  • Conducted thorough pre-and post-trip inspections on all equipment, identifying potential issues before they became major problems, thus reducing downtime for repairs.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Provided support to law enforcement agencies during incidents requiring towing or impound services, facilitating smooth operations on scene.
  • Collaborated with dispatchers, efficiently responding to roadside assistance requests and coordinating recovery efforts.
  • Answered roadside assistance calls for tows and other vehicle support.

Sales Associate

AutoZone
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

Automotive -

Lincoln Technical Institute
Union, NJ

West Morris Central
Chester, NJ
2016

Skills

  • Mechanical aptitude
  • Hands-on experience
  • Driving skills
  • Rapid learning ability
  • Workplace professionalism

Certification

Hazmat certification with Maplecrest Ford

Timeline

Mobile Technician

Maplecrest Ford

Reman Technician

Alloy Wheel Repair Specialist

Mobile Repair Technician

Alloy Wheel Repair Specialist

Tow Truck Operator

Bubbas Towing

Tow Truck Operator

Powder Mill Towing

Sales Associate

AutoZone

Automotive -

Lincoln Technical Institute

West Morris Central

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