Michael McVaugh

Healthcare Textile, Surgical, and Interiors Sales Consultant

Standard Textile Co.

11.1989 - Current

Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Provided sales and customer service assistance to walk-in traffic
Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Followed up with existing customers to provide additional support and address concerns.
Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
Maximized customer retention by resolving issues quickly.
Utilized CRM software to manage customer accounts and track performance metrics.
Retained excellent client satisfaction ratings through outstanding service delivery.
Trained and mentored new sales representatives.