Michael McVaugh
West Chester Township,OH
Summary
Achieved exceptional customer satisfaction and territory growth at Standard Textile Co. by leveraging expert knowledge in healthcare textiles, surgical products and interiors. Excelled in consultative sales, strategic planning, and CRM proficiency, consistently exceeding sales targets. Fostered strong client relationships through persuasive communication and effective problem-solving, enhancing brand loyalty and expanding the customer base.
Overview
35
35
years of professional experience
Work History
Healthcare Textile, Surgical, and Interiors Sales Consultant
Standard Textile Co.
Northern KY, Northwest OH, Southeast MI, NortheastIN
11.1989 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Maximized customer retention by resolving issues quickly.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Education
No Degree - Pre-Medicine
University of Cincinnati
Cincinnati, OHSkills
- Time Management
- Customer Relationship Management
- CRM proficiency
- Product and service knowledge
- Objection handling
- Persuasive Communication
- Strategic Planning
- Consultative Sales
- Sales Strategies
- Web technologies and services
- Sales Analysis
- Territory Management
- Account Reconciliation
- Sales proposal creation
- Demonstrations
- Project Management
- Territory expansion
- Customer Relationship Building
- Sales consultation
- Customer Retention
- Complex Problem-Solving
- Sales Presentations
Timeline
Healthcare Textile, Surgical, and Interiors Sales Consultant
Standard Textile Co.
11.1989 - Current
No Degree - Pre-Medicine
University of Cincinnati