Michael Meadows

• Led company in sales. Going from 7 deals daily to 56 deals daily.
• Was made Chief Financial Officer on my birthday in 2004.
• Handled all calls with tact and ease.
• Built strong relationships with clients through attentive service, leading to repeat business and referrals.
• Emphasized product specifications to meet customer needs.
• Increased customer satisfaction by addressing and resolving issues promptly and professionally.
• Assisted call-in customers with questions and orders.
• Directed budget development, budgetary controls and recordkeeping to make informed financial decisions.
• Directed budget development, creation of budgetary controls and recordkeeping systems and investment management.
• Managed risk effectively through comprehensive insurance coverage review and implementation of robust internal controls.
• Collaborated with executive leadership to establish budgetary guidelines and allocate resources efficiently across the organization.

As Operations Coordinator at Heart Market I'm responsible for the efficient and effective day-to-day operations of the pantry. This role involves coordinating volunteers, managing inventory, ensuring food safety, and maintaining a welcoming environment for clients.

Key Responsibilities:

* Volunteer Management:

* Recruit, train, and schedule volunteers to assist with various pantry tasks.

* Oversee volunteer activities and provide guidance and support.

* Inventory Management:

* Receive, store, and distribute food donations.

* Maintain accurate inventory records and ensure proper food rotation.

* Coordinate food procurement and ordering.

* Food Safety:

* Ensure compliance with food safety regulations and guidelines.

* Monitor food temperatures, expiration dates, and storage conditions.

* Implement proper sanitation and cleaning procedures.

* Client Services:

* Assist clients with food selection and distribution.

* Maintain a welcoming and respectful environment for clients.

* Address client needs and concerns in a compassionate manner.

* Facility Maintenance:

* Ensure the pantry facility is clean, organized, and well-maintained.

* Coordinate necessary repairs and maintenance.

* Data Management:

* Collect and analyze data on pantry operations, client demographics, and food distribution.

* Prepare reports and statistics as needed.

Qualifications:

* Strong organizational and time management skills

* Excellent communication and interpersonal skills

* Ability to work independently and as part of a team

* Experience working with volunteers or in a customer service role

* Knowledge of food safety practices is preferred

* Proficiency in computer applications, including Microsoft Office

Additional Considerations:

* Physical demands: The position may involve lifting, carrying, and moving heavy objects.

* Hours: The hours of work may vary, and may include evenings or weekends.

* Salary: Compensation varies depending on the organization and location.

Conclusion:

The Operations Coordinator plays a crucial role in ensuring the success of a food pantry. By effectively managing volunteers, inventory, and client services, this position contributes to providing essential food assistance to those in need.

• Collaborated with area managers to be evaluate needs and optimize operational plans.

• Assisted in training new employees and implementing procedural changes. Roughly 15-20 per week
• Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
• Reduced downtime for machinery by conducting regular maintenance checks and addressing issues promptly.
• Communicated shift handover information to keep personnel aware of incomplete tasks.

• Promoted new products and services to existing customers, driving revenue growth and satisfaction.
• Enhanced customer satisfaction by 100%addressing and resolving complex issues promptly.
• Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
• Delivered superior customer service to retain existing customers and attract future customers.
• Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
• Built client list and strengthened customer relationships through consistent communication via phone and internet.
• Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfilment.
• Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving Number% of issues.
• Increased revenue with strategic upselling of products and services to existing customers.
• Determined customer needs and interests to recommend Product or Service to customers.
• Worked with cross-functional teams to facilitate swift resolution of escalated issues.

• Coordinated with vendors for hardware maintenance and upgrades, negotiating favorable terms to meet budgetary constraints while maintaining system reliability.
• Wrote ad hoc tools and patches to resolve recurring production problems.
• Managed development, deployment and training of RTS system and internal systems suite.
• Reduced downtime by proactively monitoring system health and addressing potential issues.
• Created inventory, report and invoicing databases.

• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• I received two Gold Star Awards. Numerous accolades and achievements. Kept high KPI metrics.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
• Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
• Used ticketing systems to manage and process support actions and requests.