Michael Meda
Cape Coral
Summary
Dynamic retail professional with extensive experience in several retail companies, excelling in customer service and inventory management. Proven track record of boosting sales through effective merchandising and fostering teamwork. Recognized for problem-solving abilities and reliability, consistently enhancing customer satisfaction and driving repeat business. Adept at cash handling and maintaining organized store environments.
Overview
18
18
years of professional experience
Work History
Retail Sales Associate
Tropics in Paradise
02.2021 - 03.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Greeted customers and provided outstanding customer service.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Store Manager
G.H. Bass and Company
10.2019 - 10.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Created and maintained safe and secure work environments for employees.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Manager on Duty
CubeSmart Self Storage
08.2015 - 09.2019
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Store Manager
Hanna Anderson
04.2013 - 05.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Merchandise Manager
Macy's
09.2007 - 06.2013
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Reviewed customer feedback to identify trends and improve product selection.
- Maintained updated product knowledge to successfully educate and advise customers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Coordinated cross-functional teams to execute successful product launches within tight deadlines.
- Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
- Developed and maintained strong relationships with vendors to secure exclusive product offerings and favorable terms.
- Reduced markdowns by optimizing inventory management processes and implementing demand forecasting techniques.
- Championed a culture of continuous improvement within the team, promoting collaboration, feedback, and best practice sharing.
Education
Associate of Arts - Graphic Design
Mercy College
Dobbs Ferry, NY06-1987
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Cash handling
- Customer engagement
- Retail sales
- Reliability and punctuality
- Store opening and closing
- Flexible schedule
- Product knowledge
- Stocking and receiving
Timeline
Retail Sales Associate
Tropics in Paradise
02.2021 - 03.2025
Store Manager
G.H. Bass and Company
10.2019 - 10.2021
Manager on Duty
CubeSmart Self Storage
08.2015 - 09.2019
Store Manager
Hanna Anderson
04.2013 - 05.2015
Merchandise Manager
Macy's
09.2007 - 06.2013
Associate of Arts - Graphic Design
Mercy College
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