Winner of 15+ awards relating to customer service and sales.
Significantly improved the operational profit, net profit, days earned growth, sales, and customer service scores in Plymouth, Weymouth, and Cohasset.
Responsible for training and promoting several of the top employees in the entire region.
Created an organized and systematic Operations Plan that was proven to be extremely successful in all 3 branches and has since been used by other managers to run their stores.
Installation Coordinator
Boston Standard
12.2020 - 11.2022
Coordinated with the Project Managers, sub-contractors, customers, and technicians to schedule multi-thousand dollar installs on a daily basis, and managed all their schedules.
In charge of handling finances and customer invoices, as well as company bonus metrics and calculations (the numbers guy).
Handled all aspects with customers - scheduling, processing payments/loans, handling complaints, filling out paperwork, etc.
Created multiple successful systems for the company to enhance their organization and proficiency.
Licensee/Sales Manager
Atlantic Energy
01.2019 - 12.2020
3rd most sales in the country in 2019 (for our company)
Conducted interviews and training classes, obtained scanned records and uploaded them into the company databases, and was responsible for hiring and payroll management.
Trained, managed, and motivated a team of sales representatives to perform at a highly impressive level.
Strategically developed and presented strategies to the team, consistently resulting in an increase in sales numbers, new customers, and revenue.
Sales Representative
Pepsico
05.2015 - 12.2018
Worked hands-on with customers to make sure a suitable order was placed that would satisfy everyone, while still hitting my company goals at the same time.
Maintained productive relationships with existing customers through exceptional follow-up after sales.
Arranged items and designed displays in favorable positions and areas of the store for optimal sales
Education
Bachelor of Science - Operations Management
Bridgewater State University
Bridgewater, MA
12.2017
Skills
Experienced in sales and marketing strategies
Highly knowledgeable with the use of Microsoft Word, Excel, Outlook, Google Docs, Service Titan, Dayforce, and all Social Media
Excellent with numbers
Excelled in data collection & analysis, and database management