Michael Mendenhall
San Diego
Summary
Hardworking, trustworthy, and skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Prepared to contribute service-minded and dedicated attitude to dynamic service team.
Overview
11
11
years of professional experience
Work History
Food and Beverage Attendant
Marriott Vacation Club
08.2022 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Communicated with kitchen staff to provide accurate, timely information regarding orders and minimize delays.
- Trained new staff members on company policies and procedures.
Barista Trainer
Starbucks
04.2020 - 08.2022
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Upsold specialty items with beverages, increasing store sales.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Crew Member
McDonald's
03.2017 - 01.2020
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Maintained clean and organized appearance for all restaurant areas to attract and retain customers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained composure and work quality while under stress.
- Assisted customers by answering questions and fulfilling requests.
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Team Member
Smart & Final Stores Inc.
08.2018 - 10.2018
- Readied items for sales floor stocking by affixing tags and preparing pallets.
- Cleaned shelves and restocked with food and other merchandise when product was running low.
- Assisted customers with price checking and finding requested items in store.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Checked for outdated and overripe items and removed them from inventory to eliminate illness and other risks.
Maintenance Assistant
Tatum Municipal School District
06.2014 - 08.2014
- Established and maintained clean and comfortable environments in school and classroom buildings by vacuuming, cleaning windows and dusting.
- Kept buses clean, neat and organized at all times.
- Used gardening tools, including weed eater and push lawn mower and drove a mule.
- Maintained grounds including trimming, weeding and general clean-up.
Education
High School Diploma -
San Diego Science And Technology
San Diego, CA2019
Skills
- Good listening skills
- Money handling abilities
- Quick learner
- Creative problem solving
- Cash register skills
- Order taking
- Friendly demeanor
- On time and reliable
- Exceptional time management
- Kitchen support
- Adaptability under pressure
- Reliability and punctuality
Timeline
Food and Beverage Attendant
Marriott Vacation Club
08.2022 - Current
Barista Trainer
Starbucks
04.2020 - 08.2022
Team Member
Smart & Final Stores Inc.
08.2018 - 10.2018
Crew Member
McDonald's
03.2017 - 01.2020
Maintenance Assistant
Tatum Municipal School District
06.2014 - 08.2014
High School Diploma -
San Diego Science And Technology
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