Michael Mendes
Manager
Milltown,NJ
Summary
Qualification Summary: 8 years of experience in the field of customer service •Received over 1300 celebration calls in 12 months• high V.O.C. (Voice of Customer) ratings Gregarious type with amazing people skills Great at multi-tasking, following directions to the letter, and ensuring that the customer is completely satisfied with service.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Cashier/Manager
Habit Burger Grill, 314 Chimney Rock Rd
Bound Brook, NJ
08.2021 - Current
- Taking customers’ food orders
- Inventory
- Built positive relationships with customers to increase repeat business.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Mentored team members to enhance professional development and accountability in workplace.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Sales Associate
T-Mobile 578 U.S. Rte 22 East
North Plainfield, NJ
01.2015 - 01.2016
- Openings and closings procedures
- Engaged with customers to build rapport and loyalty by: providing positive first impressions to welcome existing, new and potential customers; resolving issues with the customers in haste
- Assuring consumers comfort and quick/accurate service
- Educated clients on current promotional offerings and products using ARM statements.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered customer questions about sizing, accessories and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Recommended accessories and complementary purchases to boost revenue.
Cashier
Taco Bell, 225 US-22 East
Green Brook, NJ
11.2012 - 01.2016
- Taking customers’ food orders
- Restocking items
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Childcare Site Manager
Ed Solutions Eisenhower Elementary
Bridgewater, NJ
08.2006 - 06.2008
- Call in hours/time sheets
- Payment collections/Account receivables
- Inventory & Supplies
Education
High School Diploma - undefined
Dunellen High School
01.1994 - 01.1998
diploma - Mathematics and Language Arts
Skills
POS systems
Staff Management
Problem-Solving
Critical Thinking
Excellent Communication
Teamwork and Collaboration
Inventory management
Customer assistance
Accomplishments
- Supervised team of 13 staff members.
- Achieved Top Customer Service in the Region by completing customer interactions with accuracy and efficiency.
- Achieved Employee Satisfaction through effectively helping with Team Management and Leadership.
Timeline
Cashier/Manager
Habit Burger Grill, 314 Chimney Rock Rd
08.2021 - Current
Sales Associate
T-Mobile 578 U.S. Rte 22 East
01.2015 - 01.2016
Cashier
Taco Bell, 225 US-22 East
11.2012 - 01.2016
Childcare Site Manager
Ed Solutions Eisenhower Elementary
08.2006 - 06.2008
High School Diploma - undefined
Dunellen High School
01.1994 - 01.1998