
Extensive experience in customer service roles, including grocery assistance and barista positions, focused on delivering exceptional customer experiences and ensuring product quality. Proven ability to communicate effectively with customers and team members to create desired outcomes and foster positive interactions. As a union representative, developed skills in organizing meetings and training sessions, enhancing team cohesion and support. Demonstrated resilience in navigating challenging situations to maintain high standards of service and support for both customers and colleagues.
Assisted in food distribution at the Olympia Food Bank to support the local community.
Promoted customer engagement during service hours for better outreach.
Assisted with workspace setup and breakdown for efficient food service operations.
Restocked non-perishable items, and organized fresh fruits and vegetables.
Handled the receipt of donations, keeping thorough inventory records.
Participated in various initiatives to improve the visitor experience.
Interpreted habitats for visitors, enhancing understanding of 33 species across five ecosystems.
Welcomed and checked in guests, providing facility details at the front desk.
Monitored and fed animals, executing essential husbandry duties.
Conducted water changes and filter cleaning for saltwater aquariums.
Engaged visitors with marine life insights, fostering appreciation for marine ecosystems.
Contributed to exhibit development supporting the Estuarium's mission.
Participated in outreach events, promoting the Estuarium from Olympia to Tacoma.
Executed daily movement of 60lb metal pipes over 50 feet for optimal irrigation.
Collaborated with a team to maintain and irrigate over 100 acres of turf.
Performed general farm labor tasks, including mowing grass and cleaning equipment.
Operated John Deere tractors and attached trailers for various farm activities.
Prepared and served high-quality espresso-based beverages, teas, and specialty drinks efficiently.
Provided exceptional customer service through engaging interactions and order management.
Maintained cleanliness and organization of coffee bar area, including equipment and condiment stations.
Demonstrated knowledge of coffee brewing methods to recommend selections tailored to customer preferences.
Welcomed customers warmly to foster a friendly atmosphere in the café.
Collaborated with team members to enhance service speed and maintain quality standards.
Stocked supplies and cleaned shop floor to provide a welcoming environment for patrons.
Followed detailed customer instructions to ensure satisfaction with each beverage.
Enhanced store organization and nurtured coworker relationships to cultivate a positive work environment.
Set up meetings with peers to discuss difficult topics, improving overall communication flow.
Engaged in group learning focused on worker rights, effective management communication, and labor empowerment.
Coordinated various activities to support union objectives while developing training presentations for employees.
Assisted union team in organizing events that promote employee involvement in labor activities.
Researched labor laws and collective bargaining agreements to inform strategies for better working conditions.
Created informative materials aimed at increasing union awareness and participation among Starbucks workers.
Partnered with union leaders and management to tackle workplace challenges and promote fair labor practices.
Communication and teamwork
Microsoft Office proficiency
Customer service excellence
Public speaking skills
Interpersonal communication
Laboratory experience
Report writing expertise
Barista experience
Marine Animal Docent