Michael Mendoza
Union City,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
SUPERVISOR/ TRAINING MANAGER & COMPANY CLERK
UNITED STATES MARINE CORPS (USMC)
10.2014 - 10.2018
- Orchestrated schedules and appointments for over 200 personnel, ensuring adherence to USMC standards for technical training, professional development, and medical requirements
- Coordinated logistic support for timely completion of technical training, professional development, and medical requirements for 200+ personnel, emphasizing efficiency and adherence to schedules
- Conducted qualitative and quantitative data analysis using MS Excel, generating reports on schedules, incidents, personnel accountability, and department budget allocation
- Collaborated with supervisors and team leaders on timeline management, emphasizing employment safety, organization, and punctuality during work hours
- Provided leadership and hands-on/classroom training, utilizing PowerPoint, to both new and established team members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Boosted team performance by developing customer service training materials and conducting service training.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Gathered, organized and input information into digital database.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
FRONT DESK SUPERVISOR
CASA SANDOVAL ASSISTED LIVING
06.2011 - 06.2013
- Led and trained new front desk representatives, ensuring a seamless onboarding process
- Monitored and maintained a high standard of performance among staff, ensuring adherence to assigned duties and responsibilities
- Developed and implemented monthly schedules for front desk staff using MS Word and Excel, optimizing coverage across all shifts
- Delivered exceptional customer service by warmly greeting and welcoming guests, residents, and family members
- Proactively addressed their needs, questions, and concerns to ensure a positive experience
- Managed incoming calls across multiple phone lines during both regular and off hours, efficiently resolving concerns and redirecting inquiries to the appropriate department or personnel as necessary
- Performed administrative and data entry tasks using MS Office, while also overseeing supply chain management, inventory, and logistics for office supplies, packages, and incoming mail dedicated to resident services.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
- Attended staff meetings and brought issues to attention of upper management.
Education
Bachelor Of Science - Business Administration IT Management
California State University East Bay
Hayward, CA12.2023
Associate Of Science - Business Administration For Transfer
Ohlone College
Fremont, CA01.2021
Skills
- Software installation and operating system set up and maintenance
- Assembling and configuring personal computer systems, hardware assembly, component compatibility assessment and system optimization, troubleshooting/problem solving, teamwork/strong team player, customer service/client interactions, attention to detail, multi-tasking in a fast paced environment, adaptable
- MS Office, MacOS, MCTIMS, WebDTP, Marine Online
- Idea Development and Brainstorming
- Process Analysis
- Training and mentoring
- Business Administration
- Priority management
- Staff Management
- Employee Motivation
- Analytical Thinking
- Flexible and Adaptable
Timeline
SUPERVISOR/ TRAINING MANAGER & COMPANY CLERK
UNITED STATES MARINE CORPS (USMC)
10.2014 - 10.2018
FRONT DESK SUPERVISOR
CASA SANDOVAL ASSISTED LIVING
06.2011 - 06.2013
Bachelor Of Science - Business Administration IT Management
California State University East Bay
Associate Of Science - Business Administration For Transfer
Ohlone College
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