Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Michael Mendoza

Summary

Accomplished Regional Vice President at Maersk with a proven track record in enhancing operational efficiency and fostering strategic partnerships. Excelled in client relationship management and staff leadership, driving significant improvements in Last Mile operations. Successfully managed a diverse team, achieving top performance metrics and cultivating lasting client relationships. Skilled in operational planning and public speaking, consistently exceeding company targets.

Overview

18
18
years of professional experience

Work History

Regional Vice President

Maersk
07.2024 - Current
  • Currently oversee the Lowes Last Mile department with over 300+ employees covering California, Arizona, Hawaii, Nevada, Texas, & New Mexico.
  • Directed hiring and development of management staff to drive improvements.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Oversaw yearly budget of more than $1.4M.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased company profits through performance optimization strategies and efficiency improvements.
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Identified opportunities to improve business process flows and productivity.
  • Drove team engagement to achieve aggressive company targets.
  • Set clear goals to monitor targets and offered real-time input on performance and motivation.
  • Supported project management team for optimal performance.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted in recruiting, hiring and training of team members.

Senior Director of Operations

Maersk
04.2023 - 07.2024
  • Defined, implemented, and revised operational policies and guidelines.
  • Oversaw operations in California, Hawaii, & Nevada.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Monitored budget and utilized operational resources.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Territory Manager

Maersk
10.2021 - 04.2023
  • Worked with vendors and suppliers to support timely delivery of products and services.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.
  • Built relationships with customers and community to establish long-term business growth.

Vice President of Operations

Temco Logistics
08.2021 - 10.2021
  • Oversaw six Home Depot delivery MDO's across the USA.
  • Catapulted Temco to the #1 Home Depot 3PL during my tenure.
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Identified issues with production, workforce, and material sourcing and implemented successful solutions.
  • Identified opportunities to improve business process flows and productivity.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.

Director of Logistics & Implementation

Temco Logistics
03.2021 - 08.2021
  • Responsible for launching new Home Depot MDO's
  • Managed functional areas of logistics.
  • Collaborated with project managers to discuss procurement, logistics and service requirements for optimized purchasing power.
  • Provided support to commander and executive staff members.
  • Supervised logistics functions and operations.
  • Managed logistics assets for timely and cost-effective delivery of cargoes.
  • Developed and maintained knowledgeable and productive team of employees.
  • Reviewed established business practices and improved processes to reduce expenses.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.

Senior Manager

XPO Logistics
10.2020 - 03.2021
  • Responsible for launching 3PL conversion in the newly acquired Arizona Market BOS operations, as well as launching the Lowes Gilbert XDT.
  • Responsible for managing and maintaining Carrier relationships.
  • Executed appropriate staffing and budgetary plans to align with business forecasts.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Director of Operations

FGO Logistics
01.2020 - 09.2020
  • Oversaw operations throughout California & Texas for multiple clients including Restoration Hardware, Living Spaces, & Crate & Barrel.
  • Defined, implemented, and revised operational policies and guidelines.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Set team and individual KPIs and provided regular, actionable feedback.
  • Monitored budget and utilized operational resources.

Senior Manager, LM Operations

3PD Logistics/XPO Logistics
10.2006 - 01.2020
  • Worked with several clients during my tenure including Lowes & Best Buy.
  • Oversaw operations in California, Nevada, Arizona, & Oregon.
  • Assisted with multiple startups throughout the United States.
  • Responsible for recruiting and maintaining Carrier relationships.
  • Evaluated hiring, firing, and promotions requests.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Executed appropriate staffing and budgetary plans to align with business forecasts.
  • Consolidated vendors and renegotiated contracts to optimize costs.
  • Implemented and developed operational standards, policies and procedures.

Skills

  • Strategic partnerships
  • Client relationship management
  • Client engagement
  • Staff leadership
  • Operational planning
  • Expertise in Last Mile operations
  • Relationship and team building
  • Teamwork
  • Operational efficiency
  • Public speaking

Accomplishments

  • Recipient of 2024 Maersk North American Leader Of The Year Award
  • Oversaw the #1 Lowes XDT in the network.
  • Finished fiscal year 2024 with four of six Lowes XDT's in the Top 10 in the Lowes network across North America.

Timeline

Regional Vice President

Maersk
07.2024 - Current

Senior Director of Operations

Maersk
04.2023 - 07.2024

Territory Manager

Maersk
10.2021 - 04.2023

Vice President of Operations

Temco Logistics
08.2021 - 10.2021

Director of Logistics & Implementation

Temco Logistics
03.2021 - 08.2021

Senior Manager

XPO Logistics
10.2020 - 03.2021

Director of Operations

FGO Logistics
01.2020 - 09.2020

Senior Manager, LM Operations

3PD Logistics/XPO Logistics
10.2006 - 01.2020

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Michael Mendoza