Michael Mendoza
Brownsville,TX
Summary
Seeking a position where my professional experience and education will allow me to make an immediate contribution.
Overview
11
11
years of professional experience
Work History
Career Advisor
Medical Sales College
Brownsville, TX
09.2023 - 04.2025
- Guided clients in developing realistic goals and plans to achieve success.
- Provided support in helping clients overcome barriers and make more informed decisions.
- Assisted, informed, and mentored others in choosing suitable career pathways and options.
- Assessed the financial needs of individuals and support them throughout the decision-making process.
Retention Specialist
Charter Communications
Harlingen, TX
10.2021 - 09.2023
- Provided quality customer service and ensured customer satisfaction.
- Received sales calls from existing and new customers for business.
- Processed orders and fulfilled needs of existing customers that were at risk of canceling.
- Promoted new products and services to new customers.
Sales Consultant
Ashley’s Furniture Home Store
Brownsville, TX
12.2019 - 09.2021
- Delivered quality customer service by greeting and assisting each customer.
- Maintained high level of service and ensured customer satisfaction.
- Maintained positive business relationships to ensure future sales.
- Responsible for opening and closing procedures.
- Received online training and workshops on product knowledge.
Department Sales Manager
Sears
Brownsville, TX
01.2016 - 12.2019
- Managed personnel and trained sales support staff.
- Delivered quality customer service by greeting and assisting each customer.
- Shared product knowledge with customers while making personal recommendations.
- Coordinated proper company resources to ensure efficient and stable sales results.
- Collaborated with supervisor to develop sales strategies to improve market share in all product lines.
Assistant Manager
JCPenney
Austin, TX
09.2014 - 01.2016
- Trained a staff of 82 employees.
- Managed operational and financial resources to achieve goals.
- Utilized company tools, reports, and feedback to effectively analyze trends and identify opportunities.
- Managed all store processes to company standards including freight flow, merchandise presentation, and reconciliation of all sales, cash, and inventory transactions.
- Participated in the interviewing, selection, hiring, training and performance evaluations of all associates in collaboration with the store manager.
- In partnership with the Store Manager, administered appropriate disciplinary action to associates, including making recommendations for termination, in accordance with company guidelines.
- Assisted with scheduling and payroll processes on a daily and weekly basis.
- Ensured that the appearance of the store’s interior and exterior are maintained to standards including merchandise presentation and recovery.
- In conjunction with the store manager, managed shrink and safety results.
- Assumed responsibility of total store operation when acting as manager on duty.
Education
Bachelors - Sociology
University of Texas at Brownsville
Brownsville, TX05.2005
Diploma - undefined
James Pace High School
Brownsville, TX12.1995
Skills
- Broad computer knowledge and familiar with modern technical devices, fluent in Spanish (reading, writing, & speaking), experience with long term care, Medicaid/Medicare billing, experience in a pharmacy setting, and familiar with medical terminology
Timeline
Career Advisor
Medical Sales College
09.2023 - 04.2025
Retention Specialist
Charter Communications
10.2021 - 09.2023
Sales Consultant
Ashley’s Furniture Home Store
12.2019 - 09.2021
Department Sales Manager
Sears
01.2016 - 12.2019
Assistant Manager
JCPenney
09.2014 - 01.2016
Bachelors - Sociology
University of Texas at Brownsville
Diploma - undefined
James Pace High School