Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Mendoza

Brownsville,TX

Summary

Seeking a position where my professional experience and education will allow me to make an immediate contribution.

Overview

11
11
years of professional experience

Work History

Career Advisor

Medical Sales College
09.2023 - 04.2025
  • Guided clients in developing realistic goals and plans to achieve success.
  • Provided support in helping clients overcome barriers and make more informed decisions.
  • Assisted, informed, and mentored others in choosing suitable career pathways and options.
  • Assessed the financial needs of individuals and support them throughout the decision-making process.

Retention Specialist

Charter Communications
10.2021 - 09.2023
  • Provided quality customer service and ensured customer satisfaction.
  • Received sales calls from existing and new customers for business.
  • Processed orders and fulfilled needs of existing customers that were at risk of canceling.
  • Promoted new products and services to new customers.

Sales Consultant

Ashley’s Furniture Home Store
12.2019 - 09.2021
  • Delivered quality customer service by greeting and assisting each customer.
  • Maintained high level of service and ensured customer satisfaction.
  • Maintained positive business relationships to ensure future sales.
  • Responsible for opening and closing procedures.
  • Received online training and workshops on product knowledge.

Department Sales Manager

Sears
01.2016 - 12.2019
  • Managed personnel and trained sales support staff.
  • Delivered quality customer service by greeting and assisting each customer.
  • Shared product knowledge with customers while making personal recommendations.
  • Coordinated proper company resources to ensure efficient and stable sales results.
  • Collaborated with supervisor to develop sales strategies to improve market share in all product lines.

Assistant Manager

JCPenney
09.2014 - 01.2016
  • Trained a staff of 82 employees.
  • Managed operational and financial resources to achieve goals.
  • Utilized company tools, reports, and feedback to effectively analyze trends and identify opportunities.
  • Managed all store processes to company standards including freight flow, merchandise presentation, and reconciliation of all sales, cash, and inventory transactions.
  • Participated in the interviewing, selection, hiring, training and performance evaluations of all associates in collaboration with the store manager.
  • In partnership with the Store Manager, administered appropriate disciplinary action to associates, including making recommendations for termination, in accordance with company guidelines.
  • Assisted with scheduling and payroll processes on a daily and weekly basis.
  • Ensured that the appearance of the store’s interior and exterior are maintained to standards including merchandise presentation and recovery.
  • In conjunction with the store manager, managed shrink and safety results.
  • Assumed responsibility of total store operation when acting as manager on duty.

Education

Bachelors - Sociology

University of Texas at Brownsville
Brownsville, TX
05.2005

Diploma - undefined

James Pace High School
Brownsville, TX
12.1995

Skills

  • Broad computer knowledge and familiar with modern technical devices, fluent in Spanish (reading, writing, & speaking), experience with long term care, Medicaid/Medicare billing, experience in a pharmacy setting, and familiar with medical terminology

Timeline

Career Advisor

Medical Sales College
09.2023 - 04.2025

Retention Specialist

Charter Communications
10.2021 - 09.2023

Sales Consultant

Ashley’s Furniture Home Store
12.2019 - 09.2021

Department Sales Manager

Sears
01.2016 - 12.2019

Assistant Manager

JCPenney
09.2014 - 01.2016

Bachelors - Sociology

University of Texas at Brownsville

Diploma - undefined

James Pace High School

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