Strategic Revenue Operations leader with a proven track record of optimizing revenue processes, delivering actionable insights, and driving cross-functional collaboration. Adept at leading forecasting initiatives, improving operational efficiency, and aligning strategy with measurable business outcomes. Passionate about blending data-driven decision-making with creative problem-solving to foster sustainable growth and innovation.
Hi, I’m
Michael Mersch
Austin,TX
Summary
Overview
8
years of professional experience
Work History
Qualia Labs
Revenue Ops Senior Analyst
05.2022 - Current
Job overview
- Unlocked $1.5M in previously unrecorded revenue by launching Business Development Opportunity structures in Salesforce, delivering forecasting accuracy, pipeline visibility, and actionable strategic insights.
- Enhanced partner and marketing pipeline visibility and improved ARR tracking by scoping and implementing comprehensive pipeline attribution model, enabling realistic sourcing targets across GTM teams.
- Recovered $50K in unpaid ARR through detailed vendor billing audit, ensuring compliance with revenue protocols and implementing corrective measures to prevent future discrepancies.
- Improved partner referral coverage by 5% quarter-over-quarter through in-depth analysis and strategic process enhancements, driving increased collaboration and alignment across GTM teams.
- Doubled partner leads for the Partner Manager team by designing and launching streamlined reporting workflows for various Partner Programs, enabling data-driven decision-making and operational efficiency.
Qualia
Industry Relations Consultant
02.2021 - 05.2022
Job overview
- Drove >$100K ARR by strengthening relationships with 100+ external clients in the largest and most challenging market segment, ensuring consistent engagement and exceptional satisfaction.
- Enhanced client retention and satisfaction by resolving complex customer service issues through proactive problem-solving, cross-functional collaboration, and timely communication.
- Improved regional performance and captured new ARR in a competitive market segment by strategizing targeted initiatives in partnership with the Sales team.
- Elevated nationwide engagement and optimized IR Consultant alignment by presenting actionable strategies and tactical methods to improve performance across teams.
Qualia
Customer Success Representative
08.2020 - 02.2021
Job overview
- Streamlined the remote onboarding process for Customer Success Representatives by delivering in-depth, actionable feedback, resulting in organization-wide adoption and improved ramp-up efficiency.
- Achieved accelerated onboarding success by earning placement on the specialized training schedule within three months, demonstrating rapid proficiency and surpassing performance expectations.
- Doubled individual expected productivity by 2x by consistently ranking in the top 3 for CS production, ensuring adherence to turnaround time (TAT) standards and contributing to overall team success.
Facebook
Global Operations Analyst
12.2018 - 06.2020
Job overview
- Boosted operational efficiency by improving quality metrics by 20% and reducing the “ambiguity” metric by 15% over 12 months through comprehensive process optimization and workflow analysis.
- Streamlined moderation processes, saving 62K hours of manual review by leading a global cross-functional team to develop and implement automation for graphic self-injury content takedowns, achieving a 60% automation rate across Facebook and Instagram.
- Enhanced vendor relationships and optimized high-priority workflows by leading strategic initiatives and conducting cross-team alignment meetings with outsourcing partners in Manila.
- Increased team performance, driving a 15% improvement in quality metrics within three months by restructuring a quality measurement program for a team of 60+ employees, ensuring data-driven insights and operational accountability.
Accenture Agility Services
Global Escalations Risk And Response Specialist
05.2018 - 12.2018
Job overview
- Resolved over 1,000 internal escalations and 650+ legal escalations by leveraging an in-depth understanding of Facebook’s processes and policies, mitigating risk and ensuring compliance.
- Led and reported on 25+ high-priority investigations, utilizing critical thinking, creative problem-solving, and expertise in Facebook’s investigative tools to deliver timely and accurate resolutions.
- Collaborated with 40+ global teams to mitigate organizational risk, ensuring seamless communication and alignment across diverse cultural and operational landscapes.
Accenture Agility Services/Pro Unlimited
Community Operations Authenticity Contractor
08.2016 - 05.2018
Job overview
- Delivered timely support with a 48-hour turnaround while improving workflows and processes by creating and implementing team-wide operational improvements through personal projects.
- Trained and mentored 10+ new hires as a subject matter expert, providing guidance on complex discrepancies and serving as a go-to resource for team members.
- Led a team of 7 during a 3-month manager absence, overseeing capacity planning, resolving issues with temporary solutions, and acting as the primary liaison to leadership to ensure continuity and prioritization of high-sensitivity tasks.
Education
Texas State UniversitySan Marcos, TX
Bachelor of Arts from Mass Media and Communications/Minor in Business Administration
2016
University Overview
Skills
- Data analysis
- Strategic Vision/Foresight
- Exceptional Communication
- Collaboration and XFN Leadership
- Program Management
- Analytical problem solving
- Client relationship management
Accomplishments
Accomplishments
- Creative Leadership: Recently joined Bonbuz as Creative Director, contributing to brand strategy and data-driven creative analysis.
- Creative Passions: Music producer, DJ, and avid T-shirt designer with a passion for blending art and innovation.
- Leadership Roles: Elected Captain and President of the Texas State Club Hockey Team, fostering teamwork and driving organizational success.
- Award-Winning Teammate: Recipient of the Heart Award for hardest-working teammate on a championship hockey team.
- Lifelong Athlete: Former competitive hockey player turned recreational league enthusiast.
Timeline
Revenue Ops Senior Analyst
Qualia Labs
05.2022 - Current
Industry Relations Consultant
Qualia
02.2021 - 05.2022
Customer Success Representative
Qualia
08.2020 - 02.2021
Global Operations Analyst
Facebook
12.2018 - 06.2020
Global Escalations Risk And Response Specialist
Accenture Agility Services
05.2018 - 12.2018
Community Operations Authenticity Contractor
Accenture Agility Services/Pro Unlimited
08.2016 - 05.2018
Texas State University
Bachelor of Arts from Mass Media and Communications/Minor in Business Administration
Hard Skills
Hard Skills
- Salesforce
- Gong.io Deal Boards
- Gong.io Forecasting
- Gong.io Analytics
- Outreach.io
- Excel
- Gsheets
- SFDC DataLoader
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