Michael Merz
Sunland Park,NM
Summary
Results-driven owner/manger with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Business Owner/Operator
CDM Plumbing Inc DBA Roto-Rooter
El Paso, TX
08.2019 - Current
- Served as principal stakeholder over organization's complete operations.
- Oversaw business budget planning and administration, accounting functions, purchasing, and weekly payroll to handle financial needs.
- Trained and guided team members to maintain high productivity and performance metrics.
- Growth in plumbing sales from 4.4 million to 6.2 million
- Growth in water restoration from 700 thousand to 1.1 million
Division Manager
Roto-Rooter Plumbing & Water Cleanup
Murrysville, PA
06.2010 - 08.2019
- Supervised daily planning, coordination and administration for division operations.
- Controlled costs by streamlining operations and reducing waste.
- Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Increased profit margins by effectively controlling budget and overhead.
- Growth in sales from 8 million to 12 million
Hiring and Recruiting Manager
Roto-Rooter Plumbing & Water Cleanup
Pittsburgh, PA
02.2004 - 06.2010
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Met with managers to discuss vacancies, applicant qualifications and characteristics of top candidates.
- Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
- Recruited top talent to maximize profitability.
Branch Manager in Training
Orkin Pest Control
Pittsburgh, PA
03.2004 - 04.2006
- Worked well in a team setting, providing support and guidance.
- Assist Branch Manager in achieving gross profit and revenue goals.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
General Manager
Jos. A. Banks Clothier
Pittsburgh, PA
03.1996 - 01.2004
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
District Manager
Kuppenheimer Menswear
Louisville, KY
01.1987 - 02.1996
- Supervised 6 locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
Education
MBA - Business Administration
Indiana University of Pennsylvania
Indiana, PA12.2006
Associate of Science - Human Resources Management
Indiana University of Pennsylvania
Indiana, PA12.1986
Skills
- Business Process Optimization
- Personnel Management
- Operations Management
- Sales Strategy
- Team Leadership
Certification
- IICRC Certified Microbial Remediation
- IICRC Certified Applied Structural Drying
- IICRC Certified Water Damage Restoration
- IICRC Certified Trama & Crime Scene
Timeline
Business Owner/Operator
CDM Plumbing Inc DBA Roto-Rooter
08.2019 - Current
Division Manager
Roto-Rooter Plumbing & Water Cleanup
06.2010 - 08.2019
Branch Manager in Training
Orkin Pest Control
03.2004 - 04.2006
Hiring and Recruiting Manager
Roto-Rooter Plumbing & Water Cleanup
02.2004 - 06.2010
General Manager
Jos. A. Banks Clothier
03.1996 - 01.2004
District Manager
Kuppenheimer Menswear
01.1987 - 02.1996
MBA - Business Administration
Indiana University of Pennsylvania
Associate of Science - Human Resources Management
Indiana University of Pennsylvania
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