Michael Mescher

• Monitored security systems to ensure safety and compliance with protocols.
• Conducted regular patrols to identify and mitigate potential risks.
• Responded promptly to incidents, maintaining calm and order during emergencies.
• Collaborated with team members to enhance situational awareness and response strategies.

• Coordinated cargo operations to ensure timely processing and delivery of shipments.
• Monitored inventory levels, maintaining accuracy and efficiency in stock management.
• Implemented safety protocols, enhancing compliance and reducing operational risks.
• Trained new team members on standard operating procedures and best practices.
• Managed documentation and data entry for cargo tracking systems, ensuring accuracy and reliability.
• Informed clients of policies and procedures.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
• Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
• Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.

• Resolved customer inquiries utilizing company systems to ensure satisfaction and retention.
• Assisted in processing rental agreements and transactions to enhance operational efficiency.
• Collaborated with team members to streamline service delivery and improve response times.
• Maintained accurate records of customer interactions to support reporting and analysis.

• Conducted thorough security screenings of passengers and baggage to ensure compliance with federal regulations.
• Monitored surveillance equipment and reported suspicious activities to maintain a safe environment.
• Collaborated with law enforcement to respond effectively to security threats or incidents.
• Provided clear communication and assistance to travelers regarding security procedures and protocols.
• Trained new officers on safety protocols, emergency response, and operational procedures.
• Ensured accurate documentation of security incidents, maintaining records in compliance with regulations.
• Participated in regular drills and training sessions to enhance team preparedness for emergencies.
• Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
• Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
• Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
• Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
• Performed pat-downs to look for unauthorized materials and weapons.
• Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
• Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
• Attended daily briefings with supervisors to discuss issues with security screening processes.
• Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
• Assisted in reducing wait times for passengers by executing swift and accurate security checks.
• Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
• Used explosive detection machines and chemical swab systems to identify potential hazards.
• Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
• Developed and maintained positive rapport with passengers and other airport personnel.
• Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
• Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
• Engaged in casual conversations with individuals to assess and analyze behaviors.
• Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
• Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
• Demonstrated adaptability and flexibility by rotating between various security functions as needed.
• Participated in regular performance evaluations aimed at improving overall efficiency within the Transportation Security Officer team.
• Responded effectively to security incidents and provided guidance regarding security procedures.
• Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
• Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
• Maintained efficient flow of travelers through checkpoints by promptly and effectively performing necessary security procedures.
• Supported law enforcement agencies during investigations involving airport security incidents or breaches.
• Completed detailed reports documenting incidents, suspicious activities, or violations within the transportation facility.
• Managed access control points strategically located throughout the transportation facility, limiting unauthorized entry.
• Streamlined screening process for passengers with special needs, ensuring compliance with federal regulations.
• Maintained up-to-date knowledge of TSA regulations and guidelines, ensuring compliance in all procedures.
• Conducted random security sweeps throughout airport terminals to discourage illicit activity or potential threats.
• Increased detection rates of prohibited items through meticulous baggage inspections.
• Developed comprehensive knowledge base of prohibited items, enhancing detection accuracy.
• Increased passenger compliance with security procedures through informative and courteous interactions.
• Maintained high standards of professionalism and customer service, resolving passenger concerns with empathy and patience.

Operated ships radar systems,radio communications equipment,identification friend or foe systems. Kept accurate logs of tactical data. Made recommendations to the ships command staff concerning tactical operations and navigation. Performed navigational procedures by use of dead reckoning systems and satellite and radio navigation equipment. Also tracked and reported any other vessels or aircraft using ships radars. Performed helicopter control procedures while underway. Performed ship to ship communications.